Dispatch Center Operations Manager - FPS STE

Profile

Constellis was established in 2010 by a group of operators and investors who sought to combine best-in-class brands, assets and people within the complex risk management industry. Today, the leading provider of risk management and operational support services worldwide, Constellis combines the legacy capabilities and experience of ACADEMI, AMK9, Triple Canopy, Olive Group, OMNIPLEX, Centerra, Edinburgh International, Strategic Social and all of their affiliates. From life support, procurement, operations and maintenance to high-threat protection, training, C4I systems integration and crisis response, Constellis helps its clients achieve and sustain success, no matter where they are in the world. Constellis operates in approximately 40 countries with regional offices in Africa, the Americas, Europe and the Middle East. Constellis is headquartered just outside of Washington, D.C. in Reston, VA.

RESPONSIBILITIES:

This position is responsible for the management of all security monitoring, security data analysis and communications and operational effectiveness of the Campus Security Operation Center (CSOC), to include:

Performing as Manager for the daily operations of the unit and conducts continuous quality review and performance observations to insure day to day operational effectiveness

Scheduling, training, access to required systems, and certifications for dispatch personnel.

Making operational recommendations

Coordinating internal table top exercises

Ensuring all required reports are completed

Conducting audits in the monitoring systems to ensure the CSOC team is compliant within requirements

Monitoring the performance of the Shift Supervisor

Assisting the Shift Supervisor during incidents/emergency events when needed.

QUALIFICATIONS:

Top Secret Clearance

10 years of experience with security, alarm monitoring, dispatch/emergency communications or operations centers

5 years of supervisory experience

Certifications: International Academies of Emergency Dispatch (IAED) ETC Certification and The Monitoring Association (TSM) Operator Level 2.

High School diploma or GED. Bachelor's degree or higher preferred

Excellent communication skills

Strong knowledge of computers and software application

WHY CONSTELLIS?

With operations across every major continent and an annual revenue of $1.7 billion dollars, Constellis provides a wide array of opportunities for individuals looking to build successful careers in a fast-paced, growing industry. Legal, moral and ethical business practices remain at the cornerstone of our culture and Constellis continues to be recognized for our emphasis on quality and compliance. This strong track-record of performance is supported by our deep relationships across key government agencies and blue chip commercial customers. With more than 21,000 personnel worldwide, the majority of whom are military or law enforcement veterans, we leverage our employees' ambition and passion for creating a safer world. Our extensive operational expertise is augmented by our intimate knowledge of economies, communities and cultures. As a result, we share a willingness to support complex operations in some of the world's most demanding places.

Location(s):

Washington, District Of Columbia, United States

Company info

Constellis
Website : https://constellis.com/