AMERS Regional Director E2E Program Management

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AMERS Regional Director E2E Program Management
in
Boydton
Virginia
Cloud Operations Innovation (CO I) is the team behind one of the world’s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide, and we are looking for passionate, high energy program managers to help achieve that mission.
If you want to have fundamental impact on how Microsoft’s Cloud is deployed and operated globally, want to be involved with one of the most strategically important teams at Microsoft, if strong technical and business acumen, leadership, creativity, and out of the box thinking are some of the skills you bring to the table - this job is for you!
We are looking for experienced technical program managers with deep technical and business expertise, extraordinary leadership and demonstrated large-scale technical program management success. You should have exceptional industry knowledge, technical depth in the execution and delivery of datacenters, and have the executive presence to lead complex and time sensitive initiatives.
In this role, the successful candidate will partner closely with key engineering and operations leaders to drive programs focused on transforming how we deliver data centers to our customers. These programs will be on the leading edge of innovation and will include driving pilots and other experiments that shape ongoing strategy in delivering datacenters efficiently and on schedule. You balance strong analytical and technical skills with the ability to influence decision makers within the CO I leadership and execution teams spread across the rest of Azure. You will also partner very closely with related teams including our design engineering, construction, networking and datacenter project management teams.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
Responsibilities:
People Management
Manages and delivers success through empowerment and accountability by modeling, coaching, and caring.
Model - Live our culture; Embody our values; Practice our leadership principles.
Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Business Operations
Drives the architecture, development, and execution of the rhythm of business. Drives strategy initiatives and helps facilitate for rhythm of business (ROB); uses strategy plans to inform structure and business insights to predict business outcomes. Works with senior leaders to drive outcomes. Collaborates with partners to develop plans and articulate potential benefits of partnerships and how they provide mutual value. Drives business review cadence.
Leads strategy execution in partnership with the leadership team across the organization. Leverages knowledge of the business to drive the leader's and business's goals. Leads and oversees processes to ensure alignment across groups. Sets best practices for company strategy by leveraging consolidated information within existing businesses, and advocates and presents business cases to senior leadership. Contributes to organizational design conversation and drives successful implementation of organizational plans and strategies (e.g., translates high-level strategic plans into concrete execution). Shares priorities with leaders to negotiate appropriate level of team's involvement on initiatives so as to help team drive execution of top priorities. Establishes key performance indicators (KPIs) in alignment with strategy to help streamline business strategy. Works with the organization to establish and report against targets, and adjusts targets if necessary.
Leverages deep knowledge of organizational strategy and planned deliverables for the upcoming year(s) to design budgets. Develops forecasting plans in partnership with the leadership team. Works in partnership with Finance to approve the budgets. Oversees the development of metrics for budgeting and forecasting; identifies actions that can be taken to course-correct and drive performance improvement; anticipates business challenges based on forecasts and develops plans accordingly; contributes knowledge to strategic investment decisions. Works with procurement team to coordinate future resources. Ensures that the leader is aligned on the headcount strategy and participates in or leads the organizational design for headcount allocation.
Maximizing/ Extending the Leader
Leads in conjunction with stakeholders and the leadership team on multiple workstreams (e.g., workforce planning, culture, business health). Leverages key partnerships to drive the agenda for the leadership team and ensures follow up. Builds and cultivates relationships with senior leaders and executives. Advises senior leaders and key external stakeholders on industry and company insights as a key partner. Acts as a proxy for the leader. Creates alignment within partnerships by providing an objective point of view, ensuring all voices are heard, synthesizing ideas, and creating an action plan.
Leverages knowledge of the leader's goals and business approach to ensure business activities are aligned with the leader's objectives. Serves in the absence of the leader as needed to share their goals, objectives, and vision. Supports the leader and serves as a thought leader in multiple areas (e.g., setting key goals, priorities, and definitions; team culture and health; communications; budget/finance; industry/specific business knowledge). Synthesizes information into insights that inform business decisions, leveraging expertise to influence leader, leadership team, and across the organization. Helps develop and lands organizational changes (e.g., employee data management, skilling plans, landing quota).
Organizational Health
Drives team culture and health for the leader by getting a pulse on organizational health, as well as leading culture initiatives (e.g., Diversity and Inclusion [D&I], hiring, onboarding) while partnering with Human Resources to do so. Capitalizes on team strengths and identifies development areas, strategizing, planning, and executing trainings. In partnership with Human Resources, tracks Microsoft Poll responses and coordinates a response. Tracks the use of role-based compliance trainings and new trainings; drives the training completion rates. Ensures a healthy compliance scorecard for the organization.
Special Projects/Programs and Initiatives Trusted Advisor
Drives cross-team projects as needed to meet the changing business environment and to manage complex business needs. Leads project/program management to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple disciplines and business organizations. Leads strategic innovation and experimentation. Creates clarity on ambiguous projects and develops plan for execution.
Specialty Responsibilities
Leads executive-level communication with a variety of internal audiences. Optimizes the leader's time by structuring the communication strategy for the business and organizing the daily communications of the leader; performs triage and ghostwriting on behalf of the leader to expedite leader's time responding to emails. Develops presentations and messaging to articulate the team's mission, key projects, organizational/company strategy, and vision on behalf of the leader. Perform executive-level communication with a variety of audiences. Ensures alignment with business priorities. Proactively seeks out relevant content to communicate to the organization. Guides tactical response to crisis situations.
End to End Program Management:
Team Leadership
Creates, communicates, and maintains an organizational vision and strategy that is based on appropriate business intelligence, is following Microsoft policies, and has buy-in from stakeholders, Microsoft-wide.
Team Leadership and Development: manage and coach team for maximum positive impact.
Capacity Delivery: Implement capacity delivery plans to effectively meet Microsoft customer needs.
Continuous Improvement: always be seeking ways to streamline, automate, and simplify processes. This will include deployment of tools, proficiency in data analytics, and ability to streamline processes to better meet business needs.
Program Portfolio Management
Manage a portfolio of data center programs from initiation through execution, enhancing business value across different program delivery dimensions
Leverage technical acumen in mechanical/electrical systems, structures, networking, and building automation systems to facilitate engineering problem solving and ideation
Differentiate Microsoft data center delivery to create a competitive advantage by applying ‘Best in Class’ project and program management expertise
Manage cross-functional, geographically dispersed project teams like networking, procurement, and operations, creating connection across dispersed teams, processes, and systems
Drive business results through a regimented focus on key performance indicators and business goals, promoting clarity and motivation to the project team to execute on time, under budget, while delivering high quality results with zero rework
Apply world-class technical and competitive ecosystem knowledge to respond to competitive challenges in data center delivery
Use experience and expertise to improve planning, execution, tools and process
Drive intelligence and automation in the datacenter delivery platform by using data to improve quality, delivery timelines, and cost performance, while reducing manual touches
Design and drive implementation of reporting by interfacing with business, engineering, finance, operations, and systems teams to provide actionable insights
Deliver on ambiguous projects with multiple stakeholders, unclear requirements and incomplete data
Qualifications
Minimum Qualifications:
CS or Engineering degree or equivalent plus 8-12 years of project / program management experience
5 years of Full lifecycle technical program management experience planning and managing scope, schedule, budget, quality, people, risk and communications
Preferred Qualifications:
Demonstrates deep subject matter expertise on key functional areas of mechanical, electrical, networking, construction, or building automation systems
8 years of program management / datacenter construction / network engineering experience; self-motivated, confident working at a senior executive level and comfortable working in a matrixed organization
Professional PM certification, ESi, PMP, PMI, Prince 2 or equivalent
Should have a mix of technical and program management skills and experience
Strong interpersonal, communication and presentation skills
Demonstrably clear leadership skills and experience working with large, diverse teams
Understanding of business and financial objectives and plans accordingly
Exceptional executive level communication and engagement skills
Ability to work in a flexible, fast-paced environment
Track record of coaching teams and mentoring others in planning, organizing and coordinating their work.
Demonstrated technical excellence in learning and applying successful strategies and implementing improvements to engineering methods and quality practices across the data center delivery portfolio.
The ideal candidate possesses the following:
MBA or equivalent advanced degree
Experience applying Earned Value Management techniques to measure project performance
Experience managing large scale construction or network infrastructure projects
Exceptional problem identification and problem resolution skills
Understanding of contract language
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (****.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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