Change and Communications Manager Remote

Profile

Job Information
Humana
Change and Communications Manager (Remote)
in
Dover
Delaware
Description
Large scale organizational transformation is both exciting and complicated. Humana's Enterprise Agility and Change team (EAC) supports large-scale transformations. We enable adoption and scaling of the enterprise's customer-centric operating model and other strategically important change through a defined transformation process, supporting products, coaching, and change management planning and execution.
Executing this work requires developing new capabilities to support EAC's transformation model and the people who are executing it with our clients. As a member of one of EAC's agile delivery teams, the Change and Communications Manager will collaborate with a product owner on the WHAT of these capabilities, then determine HOW to design, develop and deliver on the product vision in service of their customers.
Responsibilities
The Change and Communications Manager will:
Be part of a cross-functional agile delivery team developing material to support our scalable and repeatable transformation strategy and model
Help us measure, build and communicate the business case for transformation
Use EAC tools, guides, standards, and processes
Facilitate or co-facilitate training events and workshops
Request EAC product creation and improvement
Attend and actively participate in Agile team events to contribute to continuous improvement
Additionally, within EAC and with our stakeholders in the enterprise:
Apply change theory to enable sustainable change by creating awareness, desire, knowledge, ability and reinforcement
Interview and manage stakeholders by conducting change assessments, analyzing assessment data, and developing interventions
Monitor pulse of program and sentiment and proactively identify obstacles, raise risks and identify resolution opportunities
Monitor change and transformation metrics and develop strategies to meet OKRs
Develop communications content and cadence that support EAC and stakeholder change and communication plans
Help EAC leadership team build a change champion network
Required Qualifications
Bachelor's degree or equivalent
3 or more years of change management or consulting experience
Must be passionate about contributing to an organization focused on continuously improving customer experiences
Preferred Qualifications
Communication and marketing experience
Prosci certified
Agile experience
Ability to operate between 8am and 5pm EST
Additional Information
For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination, including booster or commit to testing protocols
*OR  *
Provide proof of applicable exemption including any required supporting documentation
​​Medical, religious, state and remote-only work exemptions are available.
#LI-Remote
Scheduled Weekly Hours
40

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