Assistant Ticket Office Manager - Adams Center

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The
Adams Center
invites applications for an
Assistant Ticket Office Manager
to join their team. Reporting to the Director of Ticket Operations, the Assistant Ticket Office Manager assists with the management and operation of ticketing functions for events hosted by the Adams Center and Washington-Grizzly Stadium, including University of Montana Intercollegiate Athletics events, touring concerts, other UM live entertainment and special events.
The ticket office sells 280,000 tickets annually with sales in excess of $10 million. This position is responsible for day-to-day accounting and business support functions within the Adams Center Ticket Office. The Assistant Ticket Office Manager will also manage ticket operations for one or more assigned sports and other special events, coordinate ticket fulfillment processes, assist with training and supervision of junior staff members, and provide and model exemplary customer service at all times. The Ticket Office provides ticketing services for Football, Men’s Basketball, Women’s Basketball, Softball, Volleyball and Women’s Soccer. The Adams Center hosts numerous special events ranging from world-class arena and stadium concerts, comedy, performing arts, theater, non-UM sporting events and other cultural and entertainment events.
The Assistant Ticket Office Manager must effectively communicate with a variety of external customers and establish strong working relationships with departmental and campus employees to achieve objectives in a team environment. This position requires the demonstrated ability to manage multiple projects simultaneously and to work extended hours, including nights, weekends, and holidays as needed. Responsibilities are subject to change as needed for departmental efficiency.
Duties and Responsibilities include, but are not limited to:
Customer Service, Ticket Sales, and Daily Office Operations
Provide daily coverage for ticket office phones and windows; assist with monitoring queues
Assist with ticket allocation and seat upgrade opportunities
Serve customers and assist with selling season tickets, mini-plans, single games, group tickets, and annual fund memberships
Assist with managing inbound ticket office email accounts and responding to inquiries
Assist with monitoring online season ticket sales and processing applicable seat donations
Assist with fan engagement initiatives and special projects
Manage and train student and temporary staff of estimated 10-15 ticket sellers
Actively participate as a member of the team while performing other duties in support of the department’s mission
Serve as the Ticket Office “manager on duty” in the absence of the Director of Ticketing
Daily Deposits & Accounting Support
Coordinate batch processing/completion
Daily reconciliation of credit card payments
Ensure the health of GrizTix’s financials by properly reconciling cash bags, producing financial reports, correctly depositing monies across numerous account, and responsibly managing all department assets
Sport/Event Ticketing Responsibilities
Independently plans, organizes, administers and implements ticketing operations for assigned sport teams and events;
Acts as liaison with coaches, director of operations, student-athletes, event management, facilities, and marketing for each sport, as necessary.
Oversees and supervises all ticket sales and customer service issues at ticket office windows and on site at athletic events.
Balances and reconciles ticket sales made at the windows and on site at events.
Print all tickets for assigned events. This includes, but is not limited to mobile, thermal and print-at-home tickets, as well as season tickets and parking.
Assist with coordinating timelines, strategies, and materials related to renewals, new sales, seat allocations, printing, distribution, and reconciliation of tickets
Manage ticket operations (sales, will call, ticket resolution, access control, comp admission gates) for regular-season, post-season, and special events
Reconcile ticket sales and attendance

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