Member Engagement amp Retention Manager

Profile

Administration & Customer Service (16)
Architecture & Design (2)
Biotechnology & Laboratory (0)
Consulting (6)
Data Science (40)
Education & Training (8)
Engineering (28)
Healthcare (4)
Human Resources (12)
Information Technology (247)
Legal (5)
Manufacturing, Automation & Industrial (4)
Marketing & Product Development (15)
Project Management & Quality Assurance (22)
Sales & Business Development (21)
Software Engineer (53)
Supply Chain & Logistics (5)
Technical Trades & Repair (3)
Writing, Communications & PR (5)
Type
Contract (29)
Full Time (310)
Part Time (3)
Temp to Full Time (7)
Level
Entry Level (7)
Experienced (339)
Internship (3)
Education
2 Year Degree (10)
4 Year Degree (119)
Doctorate (0)
High School (10)
Masters (2)
Some College (9)
Apply Filters
Clear All Filters
Search Results:
317
Jobs
Sort By
Relevance
Newest
Closest
Save Agent
Loading... Please wait.
Member Engagement & Retention Manager
HDJ & Associates, Inc.
Pittsburgh, Pennsylvania
NEW!
NEW!
Software Engineer (Core/C#)
eNGINE
Pittsburgh, Pennsylvania
NEW!
NEW!
Manager, Business Analysis – Legal
Viatris, Inc.
Canonsburg, Pennsylvania
NEW!
NEW!
Software Automation Engineer II (Control-M Administrator) - REMOTE WORK
Management Science Associates, Inc.
Pittsburgh,
NEW!
NEW!
Digital Project Manager
eNGINE
Pittsburgh, Pennsylvania
NEW!
NEW!
Application Support Analyst
eNGINE
Pittsburgh, Pennsylvania
NEW!
NEW!
Environmental Health and Safety Manager
Specialized Staffing & Industry Recruiters
Butler, Pennsylvania
NEW!
NEW!
Product Manager
eNGINE
Pittsburgh, Pennsylvania
NEW!
NEW!
SQL Developer
ConsultUSA and PMCentersUSA Solutions Provider
Pittsburgh, Pennsylvania
Software Architect
IQ Inc.
Pittsburgh, Pennsylvania
DIGITAL UX TECHNICAL WRITER
Pyramid Consulting Group, Inc
Pittsburgh, Pennsylvania
Lead Data Engineer
IQ Inc.
Pittsburgh, Pennsylvania
DevOps Engineer
IQ Inc.
Pittsburgh, Pennsylvania
Hardware Design Engineer
IQ Inc.
Pittsburgh, Pennsylvania
QA Analyst
ConsultUSA and PMCentersUSA Solutions Provider
Pittsburgh, Pennsylvania
Software Test Engineer (Manual)
IQ Inc.
Pittsburgh, Pennsylvania
Software Engineer (Angular)
IQ Inc.
Pittsburgh, Pennsylvania
Database Admin
IQ Inc.
Pittsburgh, Pennsylvania
Project Coordinator
IQ Inc.
Pittsburgh, Pennsylvania
Lead Software Engineer
IQ Inc.
Pittsburgh, Pennsylvania
SQL Server Developer
ConsultUSA and PMCentersUSA Solutions Provider
Pittsburgh, Pennsylvania
Data Engineer
IQ Inc.
Pittsburgh, Pennsylvania
Commissioning Engineer
IQ Inc.
Pittsburgh, Pennsylvania
Software Engineer (Mid-Senior)
IQ Inc.
Pittsburgh, Pennsylvania
Product Owner
IQ Inc.
Pittsburgh, Pennsylvania
Load More
Loading... Please wait.
Return to Search Results
Expand
Show Other Jobs
Job Saved
Save Job
Member Engagement & Retention Manager
HDJ & Associates, Inc.
APPLY NOW
Application
First Name
Last Name
Email address
Message To Employer
Attachments:
Please include your resume and up to two additional documents.
Add File
The application opened in a new tab.
By using this feature you agree to our Terms and Conditions
and Privacy Policy
Details
Posted:
21-Feb-22
Location:
Pittsburgh, Pennsylvania
Type:
Full Time
Preferred Education:
4 Year Degree
Categories:
Sales & Business Development
Our client is a fast-growing non-profit that exists to equalize economic opportunity by connecting marginalized entrepreneurs with the people and skills they need to succeed. The right person for this role will be energized by change, results-oriented, and passionate about helping people through thoughtful, data-driven problem solving.
Our client's members ARE the program (by the very nature of peer-to-peer!), so this newly-created role is critical to our client's success. The Member Engagement and Retention Manager will be responsible for defining, measuring, and enhancing the quality of the member experience. This includes all touch points members have with the organization after being recruited and qualified for the program. This position may be remote or hybrid, depending on the candidates ability to access the Pittsburgh office.
In collaboration with the Program Director, Program Coordinator, and the team of Community Directors, the Member Engagement and Retention Manager will be responsible for many facets of the member journey, including, but not limited to:
development and implementation of new member orientation materials and welcome kits; 
creation and implementation of a communication plan for new members awaiting the first meeting of their peer groups;
ongoing review, revision, and updating of the content of peer group meeting reminders;
working with Community Directors to offer more opportunities for cross-group member interactions and networking;
the long term innovation and management of the member directory;
participating in the development and execution of “member-only” and “member public” programming beyond the monthly peer group meetings;
recording and analyzing member exits and exit survey results;
monitoring member satisfaction survey results;
monitoring member business growth and program results through our member progress scorecard;
coordinating and analyzing semi-annual member KPI collection;
participating in the innovation of our application process to reduce barriers and streamline the journey from prospect to member;
participating in the development of new programs such as our Spanish language program, programming after “graduation” from a peer group, and other major organizational initiatives;
generally, communicating regularly with members, becoming highly attuned to their experience with our organization, making thoughtful recommendations to improve it, and implementing those recommendations in collaboration with the other members of the Program Department.
Organizational Values
Autonomy:
The capacity to make informed, independent and self-governed decisions.
Impact: To have a strong effect or influence on someone or something.
Knowledge Seeking & Sharing:
The strong desire to know or learn something and share the learning.
Respect:
Having due regard for the feelings, wishes, decision rights, and traditions of others.
Trust: A
firm belief in the reliability, truth, ability, or strength of someone else.
Requirements
Knowledge Skills and Abilities
A commitment to the non-profits mission.
Extremely member-focused and quality-oriented.
Attention to detail, good judgment, and proven problem-solving skills.
A self-starter with strong collaboration skills with internal staff, partner organizations, and outside organizations.
Organized and capable of handling multiple projects in a timely fashion.
Excellent interpersonal skills, including conflict management, active listening, and strong verbal and written communication skills.
5 or more years of experience in a similar role in a membership organization or working in support of entrepreneurs. An advanced degree in a related field maybe substituted for up to 3 years experience.
Commitment to
discretion and member confidentiality.
At minimum,
a working knowledge of G Suite and Google Forms.
Superior communication, relationship building, and collaboration capabilities.
Personal commitment to ongoing personal and professional development.
A candidate who is familiar with economic development and/or small business ownership is preferred.

Company info

Sign Up Now - ManagerCrossing.com