Director Hotel Openings

Profile

***The location for this position is virtual/remote***

Our Operations function oversees the day-to-day functions of our managed hotel portfolio, ensuring that our guests receive an exceptional hospitality experience and that we remain a leader in the hospitality industry.

What will I be doing?

As the Director of Hotel Openings Americas, you will be responsible for the coordination of all pre-opening departmental tasks of the opening critical path. You will use our hotel openings project management tool, Pacer to provide guidance and support for all assigned new hotel development, acquisitions, and existing hotel renovation projects across the Americas region prior to the arrival of a designated General Manager.

You will work collaboratively with Architecture, Design & Construction (AD&C), Brands, Operations, and all other functions as required regarding project management and clearly communicate with hotel ownership to establish Hilton requirements. You will support new builds, acquisitions, and renovation projects. The overarching goal is to consistently have hotels operate post-opening/acquisition, with the least amount of issues that will affect productivity, guest satisfaction, Team Member environment, and the bottom line!

More Specifically you Will:

Provide leadership oversight and project management for new build, acquisition, and renovation hotel openings. This includes initiating the project in Pacer (previously 4myRollout), engaging the cross-functional team, developing the critical path, and determining the resources to support hotel openings.

Partner with Executive Leaders, cross-functional, and global teams to provide project leadership, business judgment, and analytical findings that will support guest experience and product improvement initiatives globally.

Travel throughout the Americas region as needed to participate in project kick-off, review, and status meetings with Hilton Team Members, Owners, and consultants.

Ensure that operating plans and budgets for each property are completed on a timely basis and each Executive Team is successfully implementing such plans for maximum performance and organizational excellence in operations and customer service.

Build positive relationships with the AD&C team and represent Hilton in the region. This involves performing a pre-opening process feasibility analysis for new construction and conversion projects to help determine potential alignment with Hilton’s brands, identify operations deficiencies, and provide solutions for improvement.

Foster and maintain positive business relationships between Hilton cross-functional teams and Owners, consultants, and suppliers. This is inclusive of providing clear information and educating owners, asset managers, project managers, architecture, interior design, and other consultants.

Understand operations to the extent of getting departmental operations processes right in terms of equipment layout, etc.

Prepare and deliver reports and presentations to Hilton management, Owners, and other partners.

Determine staffing needs and support in the recruiting, selecting, hiring, training, and developing of departmental Team Members as needed.

Translate organizational goals and objectives into performance standards for the division, department, and individual positions.

Ensure the business plan and goals are being followed and achieved, offering feedback or revising the plan if needed.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

Ability to direct collaborative efforts of other resources throughout the Hilton organization, possibly including internal resources, external resources, and other constituent groups as appropriate to seek to further Company goals.

Proactively manage multiple projects simultaneously, ensuring all critical achievements are met on time

Excellent presentation, public speaking, and written communication skills.

Partner closely with the lines of business and geographies to understand and provide input and findings into operations, marketing, business strategy, and product development.

Budget development and management skills, including tracking expenses against commitments, setting priorities for funding, and developing annual budgets

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

Three (3) years managing hotel openings projects

Six (6) years in hospitality operations roles

Proficiency in Microsoft Office programs, including Excel and PowerPoint

Travel - 70% as required

Based in a major city within 30 miles of an airport

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

BA/BS Bachelor’s Degree

Eight (8) years of hospitality industry experience with a mix of experience from various operations roles

Bilingual in English and Spanish

What is it like working for Hilton?

The future of hospitality is bright at Hilton (https://www.hilton.com/en/): a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits (https://jobs.hilton.com/us/en/benefits) such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive (https://jobs.hilton.com/us/en/diversity-home2) environment for all. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of parental leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, travel insurance, a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $120,000-$165,000 and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE

Job: Guest Services, Operations, and Front Office

Title: Director, Hotel Openings

Location: null

Requisition ID: COR013QH

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com