Senior Clinic Emerging Markets Operations Professional - Care Delivery Project Management

Profile

Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At CenterWell, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At CenterWell, we're seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

The Senior Clinic Emerging Markets Operations Professional (Project Management) collaborates concurrently with real estate, construction, training, human resources, clinical staff and finance. Secures needed resources, and establishes/verifies key performance indicators to ensure readiness. Leads the transition to ongoing operational processes. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Responsibilities

The Senior Clinic Emerging Markets Operations Professional collaborates concurrently with real estate, construction, training, human resources, clinical staff and finance. Secures needed resources, and establishes/verifies key performance indicators to ensure readiness. Leads the transition to ongoing operational processes. Makes decisions on moderately complex to complex issues regarding technical approach for construction project components, and work is performed with limited direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Expectations

Partner with Workplace Solutions (WPS- internal real estate support team) to ensure project success in new clinic builds, acquisitions and other real estate transactions

Document and escalate delays to schedule, risks and issues to Associate Director and Senior Leadership

Main point of contact (POC) and subject matter expert (SME) on all construction and center design related matters

Rethink Routine: Challenge and question the current process and the Humana standard with the goal of pioneering simplicity and minimizing cost

50-60% travel to Dallas, Phoenix, Vegas and future locations across the nation

Responsibilities and Duties

Attend, actively listen and participate in all WPS, Construction, IT and Operational meetings

Attend, be engaged and present in Program Manager Leadership Update Meetings

Relationship build with WPS Senior Real Estate Construction Manager and all market WPS Project Managers

Document and maintain all concerns for each center in the CenterWell Issue Log, specific to delays in the permitting and delivery of projects

Communicate changes to CenterWell Issue Log to Associate Director in a timely manner

Coordinate travel with WPS Project Manager and Architect for site assessments, 50% site reviews and punch list

Provide reports based onsite assessments, 50% reviews and punch lists

Review leases and provide feedback back to the WPS transaction team to help support findings during site assessments

Ensure critical punch list items are worked to resolution prior to Center Setup

Conduct post site assessment reviews of each project to ensure project completion

Review conceptual design drawing set submitted for permit to ensure CenterWell standards are met

Review construction bids with WPS Project Managers and provide direction and approval

Track project budget projections against actuals

Track procurement orders

Support market in all phases of vendor and center set-ups

Document and maintain Senior Clinic Emerging Markets Operations Professional role templates and processes and store in a centralized location on Teams

Travel to complete vendor setups, center setups, punch lists, 50% walk through, site assessments and overall quality of projects

Complete miscellaneous responsibilities and duties as assigned

Required skills and qualifications

Bachelor's degree in business, design, construction and/or a health related field

Insight and experience into construction and design

Ability to present information and influence decision process

Ability to review construction documents and architectural drawings

Ability to multi-task and meet established deadlines

Ability to work independently and complete projects as assigned and in a timely manner

Excellent skills within Microsoft Project, Word, Excel and Power Point

Ability to analyze data and construct processes and plans to improve outcomes

Ability to accurately summarize data for leadership

Excellent written and verbal communication skills

Excellent customer service skills (external and internal)

Exceptional interpersonal, communication and presentation skills

Professional/positive attitude

Excellent documentation skills

Team player that fosters a team environment

Ability to excel in a fast-paced, quickly changing environment

Ability to travel 50-60% of work time

Preferred skills

Bachelor's or Masters in Clinical Construction

5 to 10 years of project management and/or managerial experience

Insight and experience into Clinical Healthcare Clinics

Blue beam skills

Additional Information

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Voice to enhance our hiring and decision-making ability. Modern Hire Voice allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com