Community Program Manager

Profile

Community Program Manager

at Acquia

Madison, Wisconsin, United States

Chase passion. Pursue wellness. Be the best part of our customers’ day. These are some of the core values we hold at Widen, and why we’ve repeatedly been voted one of Madison's Best Places to Work since 2015. Established in 1948, we build high-performing software that empowers organizations to create impactful, meaningful, and measurable brand experiences. Embracing innovation and change, we’ve evolved from a small engraving business to a global software company by putting our customers at the forefront of all we do. Headquartered in Madison, Wisconsin, USA, and London, UK, Widen is a family-owned business with over 70 years of growth driven by unparalleled service and fueled by a community of 660 customers. Let's flourish, together.

Summary

The Program Manager is tasked with developing programs to support the organization's strategic direction, as well as creating and managing long-term goals. This position leads with strong attention to strategy, implementation, and delegation. The Program Manager is a highly skilled professional who helps organizations stay on schedule, on spec, and ultimately on an upward trajectory of success and growth.

Essential Duties

Organize programs and activities in accordance with the mission and goals of the organization

Develop new programs to support the strategic direction of the organization

Produce accurate and timely reporting of program status throughout its life cycle

Strategize, implement, and maintain program initiatives that adhere to organizational objectives

Develop program assessment protocols for evaluation and improvement

Work closely with the project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives

Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives

Identify key requirements needed from cross-functional teams and external vendors

Develop and manage the budget for projects and be accountable for delivering against established business goals/objectives

Prioritize diversity, equity and inclusion in your everyday work to create an environment of respect

Protect the confidentiality, integrity, and availability (CIA) of Widen and customer information held, in any form

Department-specific duties:

Marketing and Events

Organize, project manage, budget, and facilitate the execution of the Widen Summit annual users conference, Widen customer community events such as Widen Workshops, and Widen User Group meetings with the Widen Connect team

Recommend, select, organize, project manage, budget, and facilitate the execution of the Widen participation at in-person and virtual industry events

Coordinate communications with customers, partners, and event facilitators part of the programming, exhibition, sponsorship, and delivery of Widen-hosted events

Set and coordinate roles and responsibilities for Widen employees participating in Widen-hosted and industry events

Communicate offerings and expectations with Widen events and in-person marketing experiences across the organization

Research, provision, and administrate event management platforms to deliver Widen-hosted and sponsored events

Track and report key results and key performance indicators across Widen-hosted and Widen-sponsored events and live marketing experiences

Research and recommend new and emerging marketing experiences to build Widen brand awareness and strengthen customer relationships driving revenue growth

Manage Widen swag inventory and ordering system to strengthen customer relationships and Widen brand awareness

Manage high-value cross-functional initiatives such as the Desired Customer Outcomes projects and Executive Client Leadership Council (ECLC) and seminar series

Facilitate successful routing of marketing project requests to appropriate team and campaign leaders for various marketing projects, collateral, and creative deliverables

Recommend and set up scalable project management processes and software configurations to improve marketing project and program workflows

Essential Qualifications

Proven experience in program management

Proven stakeholder management skills

Understanding of project management

Exceptional leadership, time management, facilitation, and organizational skills

Working knowledge of digital marketing

Outstanding working knowledge of change management principles and performance evaluation processes

Preferred Qualifications

Knowledge of applicable software programs based on specialty

Widen offers an extensive benefits package, including medical, dental, vision, life, and disability insurance; 401(k) with company match; and PTO. Besides the competitive compensation and benefits package, Widen believes in a flexible work schedule, community involvement, parental leave, life-work balance, and the benefit of wellness.

Employees have the option to work remotely, from the Madison office, or a mix of both. Access to the office and other amenities are available to all employees — no matter their chosen work setup — to keep teams safe, healthy, and connected in the interim.

Widen is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Company info

Acquia
Website : https://www.acquia.com