Sr. Dir Implementation Delivery - National Accounts Services

Profile

ADP is hiring a Sr. Director, Implementation Delivery within the National Accounts organization!

Are you passionate about delivering excellent results?

Do you love satisfying and exceeding client expectations?

Is collaborating and leading by influence a passion?

Do you inspire your organization on a daily basis?

Well, this may be the role for you. Ready to make your mark?

In this role as Sr. Director, Implementation Delivery , develop a program framework and lead a team of implementation associates responsible for preparing clients as well as providing technical and subject matter expertise throughout the process.

In this role you will be responsible for the hiring, management, and development of an experienced staff, including indirect/dotted-line management of Director-level roles in the Product and Technical Services, as well as Service organizations. Ensure successful on time, on budget and quality implementations

You must be adept at managing across a matrix environment and influencing senior leaders in the Service, Product, Strategy, Org Readiness, and Technical Services groups. This role is expected to provide thought leadership in developing and/or enhancing best practices to improve and set strategic direction of the program (specifically regarding methodology/implementation best practices, client analysis & scheduling, custom solution development, client strategy & segmentation, and product roadmap strategy).

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ , multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

What you'll do: Responsibilities

What you can expect on a typical day:

Associate Management:

Manage the day-to-day activities of teams ensuring client business needs are fully analyzed/addressed and all pre-work & custom solutions are fully scoped/documented prior to moving the client into the migration phase. Continue solution support over the lifecycle of the client migration as needed.

Project Management:

Manage associate assignments based on knowledge of staff, product, and client expectations.

Promote accountability of project team to deliver on time, on budget, high quality implementation to yield a client reference. Ensure effective use of team resources.

Responsible to oversee and manage all client scheduling/induction into the program.

Counsel associates with complex tasks. Liaison / escalation resource to other ADP business units.

Responsible for developing and fostering productive working relationships between multiple business units.

Involved in setting strategic direction of implementation process improvements that may span multiple business units.

Manage client expectations and monitor client deliverables.

May identify additional business based on knowledge of client needs. Work as a business partner with client to resolve issues and achieve project goals.

Act as a focal point for clients to discuss changes, handle client escalations, and manage strategic changes in business.

Develop and maintain long-term client relationships at all levels of client organization.

Responsible for Quality Survey process management and results assessments / action planning.

Financial Management:

Responsible for starts forecast and budget planning.

Sales Relationship Management:

Manage relations with Sales Executives, focused on efficient and effective Sales process management win / loss reviews / lessons learned, establishing / maintaining core implementation sales collateral and governance review of sales transition process.

Client Service Relationship Management:

Manage relations with Service Managers and Executives, focused on revenue retention efficient and effective client scheduling, and client relationship building.

TO SUCCEED IN THIS ROLE: Requirements

10 years of experience leading an Enterprise-Level Professional Services/Implementation Organization that works directly with Clients, preferably in the HCM Industry.

Experience leading Virtual Teams is preferred.

Required to possess strong technical acumen to perform platform comparisons and analysis as well as troubleshoot complex product issues and lead efforts in resolution of them.

May consider virtual candidate if well-qualified

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

Experience noted above, OR

Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success

#LI-EXEC

#LI-HYBRID

BONUS POINTS FOR THESE : Preferred Qualifications

Bachelor's degree or equivalent in 10 years of applicable experience: advanced degree desirable.

Concentration in Business management, Info Systems and/or Computer Science.

Project Management training and skills application, PMP preferred, Quality process training / skills such as Six Sigma, PHR/SPHR and CPP preferred.

Large scale enterprise implementation and/or global implementation experience

Is recognized as an individual with outstanding leadership skills, professionalism and business planning capability.

Understanding of all ADP product capabilities and in depth knowledge of ADP products, services and programs.

Excellent oral and written communication skills.

Ability to work effectively under changing conditions.

Strong leadership ability.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

Grow your career in an agile, dynamic environment with plenty of opportunities to progress.

Continuously learn through ongoing training, development, and mentorship opportunities.

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

The salary range for this role is $109,100 - $221,200/Year

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Company info

Automatic Data Processing, Inc.
Website : http://www.adp.com