Administrative Operations Manager Law and Compliance

Profile

Administrative Operations Manager, Law and Compliance Are you an administrative professional with leadership experience looking to grow your career? The Administrative Operations Manager (AOM) is a vital role that focuses on client and business needs, providing strong administrative support to Law & Compliance (L&C) operations in addition to managing a team of Administrative & Executive Assistants (AAs and EAs). The AOM responds promptly, thoughtfully, and effectively to changing work environments, priorities, and business needs. The AOM is essential to the efficient workflow within the office environment.AOM is a dual role that adds existing management responsibilities to current support functions. In addition to the above requirements and accountabilities, an AOM’s role may also include, but is not limited to, any of the following based on the needs of L&C and the business. This list is not all‑inclusive; other tasks may vary.This is a Hybrid role out of our Chicago, IL office!Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Clear and professional lines of communication among the AOM, Law & Compliance leaders, and other supported colleagues are integral to the successful management of AAs/EAs. Additionally, the AOM possesses the skills and ability to communicate effectively and appropriately with internal resources, clients, and other business contacts in a global and virtual working environment. The AOM acts in accordance with the Aon Impact Model (AIM) and Delivering Aon United (DAU). Additionally, they commit to familiarizing team members with the AIM and DAU and driving accountability through ongoing coaching and in performance conversations. AOM Role Requirements Mastery of Senior AA/EA professionalism behaviors including, but not limited to, the following:Exceptional verbal and written communication skills with ability to adapt to different communication stylesProfessional demeanor and tact in a corporate business environment to interact with leaders, clients, and team members at all levelsWide degree of creativity and latitude to create and implement positive changeHigh level of confidentiality and discretionSelf-motivation with discipline to work independently under minimal directionAgility and flexibility to work in a high paced, demanding environmentAbility to self- prioritize work and projects and demonstrate measurable progress through open communication to leaders and team membersExcellent interpersonal, management, and organizational skills, including attention to detail, budgets, and deadlinesAdvanced problem-solving skills; ability to respond to requests promptly, proactively, and decisivelyLeads by example, setting the highest standards of performanceLeads inclusively across various regions, roles and responsibilities, skillsets, backgrounds, etc.Management ResponsibilitiesLeads, manages and develops a diverse team of Administrative/Executive Assistants, fostering a team approach (through team meetings), developing SMART goals and conducting annual performance reviews and compensation discussions, and managing performance challenges (through one-on-one coaching)Develops and executes strategic and operational roadmaps to mature admin roles and responsibilities.Partners with L&C leaders, and other supported colleagues to assess staffing needs, calibrate talent and compensation levels, balance/delegate workloads, and grow administrative skill levels across the department and the businessFacilitates communication among admin team, L&C leaders, and other supported colleagues to support shared organizational goalsCollaborate with peer AOMs to manage initiatives for the Aon Administrative Community, includingAA/EA Learning, Sharing & Training; Engagement, Networking, Mentoring, etcLeads by example to set high standards for excellence to deliver superior customer service, foster accountability, and encourage colleague engagementManages deliverables and team projects, including partnering with L&C leaders and other supported colleagues on ad hoc requests and maintaining quality control over AA/EA deliverablesMatures administrative talent through recruiting, onboarding, training, developing personal growth opportunities for colleagues, and fostering a culture of teamwork and feedbackContributes to special projects and initiatives with the Administrative Operations Leadership Team (AOLT) by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; and monitoring resultsMaintains detailed personnel historical file reference through documentation and WorkdayMaintains professional and technical knowledge by attending educational workshops, benchmarking professional standards, reviewing professional publications, and establishing personal networksAdministrative Accountabilities Administrative activities include email management, time recording, full calendar management, research, or other special projectsCoordinates complex meeting logistics on- or offsite; may include, but is not limited to, budgeting, travel arrangements, room reservations, meeting room logistics and materials, and cateringActively participates in leadership meetings for follow ups and note taking when applicableDaily interaction with internal and external executive leaders as well as their AA’sCoordinates projects and works independently; seeks out answers to questions, takes initiative, leverages network of resources to solve problemsActs as a senior point of contact for colleagues on technology or facility requirementsProvides backup assistance to other AOMs as applicableDemonstrated ability to compose materials from rough notes or independent knowledge of circumstancesCreates/maintains/updates/organizes pertinent electronic information within databases, OneNote, SharePoint, and other business applications as applicableExpertly prepares and produces presentations and correspondence and related materials, including editing for grammar, punctuation, and claritySubmits printing requests for meetings and other needs as necessary; ensures accuracy of printed materials before distributionMaintains a flexible approach and attitude toward assisting others; leads by example, coaches, and mentors AAs and other AOMs aspiring to grow their careerMaintains and grows an internal network and resourcesAttends and participates in all AOM-focused workshops, seminars, and/or town hallsAttends and participates in L&C and business town hallsPossesses expert level knowledge of Aon brand identityProvides tremendous leadership and effectively partners with all colleaguesPartners between the L&C leader and colleagues, clients, and other stakeholdersActively seeks additional responsibilitiesThis list is not all‑inclusive; other tasks may vary based on role and L&C and business needSkills and experience that will lead to successMinimum 10 years overall experience with at least 3-5 years leading and training AAs/EAsPrior law firm experience supporting C-suite or equivalent (e.g., partner or practice leader) preferredAdvanced skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)Familiarity with Coupa, TeamConnect/Collaborati, and Workday a plusEducation: Bachelor’s degree or equivalent years of industry experience. The salary range for this position is $85,000-$95,000 annually. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive 10% performance based bonus in addition to base salary.  The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. How we support our colleagues Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #LI-TJ1#LI-HYBRID   2526591,qualifications:UNAVAILABLE,responsibilities:Administrative Operations Manager, Law and Compliance Are you an administrative professional with leadership experience looking to grow your career? The Administrative Operations Manager (AOM) is a vital role that focuses on client and business needs, providing strong administrative support to Law & Compliance (L&C) operations in addition to managing a team of Administrative & Executive Assistants (AAs and EAs). The AOM responds promptly, thoughtfully, and effectively to changing work environments, priorities, and business needs. The AOM is essential to the efficient workflow within the office environment.AOM is a dual role that adds existing management responsibilities to current support functions. In addition to the above requirements and accountabilities, an AOM’s role may also include, but is not limited to, any of the following based on the needs of L&C and the business. This list is not all‑inclusive; other tasks may vary.This is a Hybrid role out of our Chicago, IL office!Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Clear and professional lines of communication among the AOM, Law & Compliance leaders, and other supported colleagues are integral to the successful management of AAs/EAs. Additionally, the AOM possesses the skills and ability to communicate effectively and appropriately with internal resources, clients, and other business contacts in a global and virtual working environment. The AOM acts in accordance with the Aon Impact Model (AIM) and Delivering Aon United (DAU). Additionally, they commit to familiarizing team members with the AIM and DAU and driving accountability through ongoing coaching and in performance conversations. AOM Role Requirements Mastery of Senior AA/EA professionalism behaviors including, but not limited to, the following:Exceptional verbal and written communication skills with ability to adapt to different communication stylesProfessional demeanor and tact in a corporate business environment to interact with leaders, clients, and team members at all levelsWide degree of creativity and latitude to create and implement positive changeHigh level of confidentiality and discretionSelf-motivation with discipline to work independently under minimal directionAgility and flexibility to work in a high paced, demanding environmentAbility to self- prioritize work and projects and demonstrate measurable progress through open communication to leaders and team membersExcellent interpersonal, management, and organizational skills, including attention to detail, budgets, and deadlinesAdvanced problem-solving skills; ability to respond to requests promptly, proactively, and decisivelyLeads by example, setting the highest standards of performanceLeads inclusively across various regions, roles and responsibilities, skillsets, backgrounds, etc.Management ResponsibilitiesLeads, manages and develops a diverse team of Administrative/Executive Assistants, fostering a team approach (through team meetings), developing SMART goals and conducting annual performance reviews and compensation discussions, and managing performance challenges (through one-on-one coaching)Develops and executes strategic and operational roadmaps to mature admin roles and responsibilities.Partners with L&C leaders, and other supported colleagues to assess staffing needs, calibrate talent and compensation levels, balance/delegate workloads, and grow administrative skill levels across the department and the businessFacilitates communication among admin team, L&C leaders, and other supported colleagues to support shared organizational goalsCollaborate with peer AOMs to manage initiatives for the Aon Administrative Community, includingAA/EA Learning, Sharing & Training; Engagement, Networking, Mentoring, etcLeads by example to set high standards for excellence to deliver superior customer service, foster accountability, and encourage colleague engagementManages deliverables and team projects, including partnering with L&C leaders and other supported colleagues on ad hoc requests and maintaining quality control over AA/EA deliverablesMatures administrative talent through recruiting, onboarding, training, developing personal growth opportunities for colleagues, and fostering a culture of teamwork and feedbackContributes to special projects and initiatives with the Administrative Operations Leadership Team (AOLT) by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; and monitoring resultsMaintains detailed personnel historical file reference through documentation and WorkdayMaintains professional and technical knowledge by attending educational workshops, benchmarking professional standards, reviewing professional publications, and establishing personal networksAdministrative Accountabilities Administrative activities include email management, time recording, full calendar management, research, or other special projectsCoordinates complex meeting logistics on- or offsite; may include, but is not limited to, budgeting, travel arrangements, room reservations, meeting room logistics and materials, and cateringActively participates in leadership meetings for follow ups and note taking when applicableDaily interaction with internal and external executive leaders as well as their AA’sCoordinates projects and works independently; seeks out answers to questions, takes initiative, leverages network of resources to solve problemsActs as a senior point of contact for colleagues on technology or facility requirementsProvides backup assistance to other AOMs as applicableDemonstrated ability to compose materials from rough notes or independent knowledge of circumstancesCreates/maintains/updates/organizes pertinent electronic information within databases, OneNote, SharePoint, and other business applications as applicableExpertly prepares and produces presentations and correspondence and related materials, including editing for grammar, punctuation, and claritySubmits printing requests for meetings and other needs as necessary; ensures accuracy of printed materials before distributionMaintains a flexible approach and attitude toward assisting others; leads by example, coaches, and mentors AAs and other AOMs aspiring to grow their careerMaintains and grows an internal network and resourcesAttends and participates in all AOM-focused workshops, seminars, and/or town hallsAttends and participates in L&C and business town hallsPossesses expert level knowledge of Aon brand identityProvides tremendous leadership and effectively partners with all colleaguesPartners between the L&C leader and colleagues, clients, and other stakeholdersActively seeks additional responsibilitiesThis list is not all‑inclusive; other tasks may vary based on role and L&C and business needSkills and experience that will lead to successMinimum 10 years overall experience with at least 3-5 years leading and training AAs/EAsPrior law firm experience supporting C-suite or equivalent (e.g., partner or practice leader) preferredAdvanced skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)Familiarity with Coupa, TeamConnect/Collaborati, and Workday a plusEducation: Bachelor’s degree or equivalent years of industry experience. The salary range for this position is $85,000-$95,000 annually. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive 10% performance based bonus in addition to base salary.  The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. How we support our colleagues Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #LI-TJ1#LI-HYBRID  ,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:,datePosted:2023-03-28T21:25:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2024-03-28T21:47:59.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:https://jobs.aon.com,logo:https://assets.jibecdn.com/prod/aon/0.0.51/assets/brands/https://aon.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1134557&hashed=154379},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Chicago,addressRegion:Illinois,streetAddress:200 E Randolph,postalCode:60601,addressCountry:United States}}}

Company info

Aon PLC.
Website : http://www.aon.com