Senior Event Manager - Hilton Cleveland Downtown

Profile

Due to a recent promotion, the beautiful Hilton Cleveland Downton is looking for a Senior Event Manager to join their amazing team! This is a great opportunity to work for an amazing hotel, an amazing brand, and with a exceptional leader!

The Senior Event Manager will be detailing mid-large size groups and creating memorable experiences for our guests! The ideal candidate will have 2 year's event detailing experience with large groups. Preferably events experience within a hotel and Delphi FDC knowledge.

What will I be doing?

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Organize, plan and prioritize your duties by developing plans and goals.

• Timely communication to internal and external clients via telephone, email, written documents or in person.

• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.

• Demonstrate knowledge of job systems, products, systems, and processes.

• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.

• Selling and influencing both internal and external clients.

• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.

• Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.

• Participate in customer site inspections and assist with the sales process as necessary.

• Other duties as necessary based on business needs.

• Regular attendance.

#LI-JW1

When you join the Hilton family, you’ll enjoy outstanding career opportunities and exceptional benefits that can enhance all aspects of your life:

What we offer:

Access to your pay when you need it through DailyPay (Based on hotel)

Choose from multiple health care coverage options at 90 days

Quarterly Team Bonus potential

Discounted Parking

Complimentary Team Member meals

401(k) plan and company match

Hilton stock purchase plan

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Go Hilton travel discount program

Best-in-Class Paid Time Off (PTO)

Inclusive family-building and fertility benefits

Expanded bereavement leave

Adoption Assistance program

Supportive parental leave

Mental wellbeing support

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Please note, benefits may vary depending on the classification and union status of the position.

Job: Catering and Event Services

Title: Senior Event Manager - Hilton Cleveland Downtown

Location: null

Requisition ID: HOT09KL1

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com