Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Durham, NC
View more jobs in North Carolina

Job Details

Program Manager Global Support

Company name
Nutanix

Location
Durham, NC, United States

Employment Type
Full-Time

Industry
Manager

Posted on
Jun 07, 2023

Apply for this job






Profile

Program Manager, Global Support

Hungry, Humble, Honest, with Heart!

The Opportunity

This Program Manager is responsible for ensuring the highest level of customer satisfaction is achieved through our partner-led support engagements. You will be accountable for the success of an assigned set of Support Partners on a global level.

Your Role

Ownership/oversight of the partners who jointly manage technical issues and escalations with Nutanix for our end-customers. This requires developing strong working relationships with local Nutanix Channel teams as well as with the local partner and our internal Nutanix Support and Engineering teams. Additionally, development of program enhancements and delivery of continuous improvement projects to ensure the long-term success of our growing Support Partner ecosystem - with the singular goal of delivering World-Class customer experiences on a daily basis.

What

You’ll Bring

Strong leader. Highly self-motivated and willing to take ownership

Organized and methodical with ability to think strategically, while driving tactical program execution

Comfortable with influencing and communicating with all levels of the organization.

Excellent understanding of the support business model including Partner support (L1/L2) and OEM Support in high tech industry

Experience in program managing initiatives related to process and systems

Mines data for patterns, identifies and suggests methods to drive case deflection and support efficiencies

Manage, document and report performance of support partners against pre-established KPI’s and oversee an action plan that will result in meeting and exceeding those commitments routinely

Review open incidents, problems and enhancement requests communicating proper priority and direction to responsible teams to ensure a timely customer satisfying requests.

Excellent communications skills with an emphasis on the ability to impact and influence people without direct line authority. 

Project management, and responsibility to involve all relevant stakeholders and decision makers.

Be the voice of support within Nutanix

Develop a strong working relationship with all internal functional team members to include Partner-Account Management, Theater Support team and Theater team leaders, technical resources, Sales resources, along with Corporate based team members

10 years of support experience in the high tech industry

Technical background of business solutions, SaaS solutions and managing multiple vendors

Strong knowledge/background of support business and processes including partner support, software licensing and master data management

How We Work

This is a hybrid role based in Durham, NC. We work in a collaborative environment and partner with external vendors as well as internal cross functional teams. We have clear guidelines but also offer flexibility in how we get things done.

The pay range for this position at commencement of employment is expected to be between $141,600 and $283,200/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.

Apply

Company info

Nutanix
Website : http://www.nutanix.com

Similar Jobs:
Workday Program Manager
Location : Durham, NC
Workday  Program Manager  Durham, North Carolina Hungry, Humble, Honest, with Heart! The Opportunity  We are currently seeking an experienced and dynamic Senior Program Manager to join People Technology team at Nutanix. This indiv...
Sr. Technical Project Manager
Location : Raleigh, NC
Sr. Technical Project Manager Date: Jun 7, 2023 Location: Remote, US Company: Under Armour Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not ju...
Pacific Sales The PAC Specialty Sales Manager is responsible for the management of the PAC Appliances department within a Best Buy location. Our PAC Specialty Sales Manager has accountability for both individual and team performan...
EmploymentCrossing is great because it brings all of the jobs to one site. You don't have to go all over the place to find jobs.
Kim Bennett - Iowa,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
ManagerCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
ManagerCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2024 ManagerCrossing - All rights reserved. 21 192