Omnichannel General Manager - Store 15 Oakdale

Profile

Best Buy

The Omnichannel General Manager oversees the operations of a store within a micromarket with lower customer counts and assets. They support the customer experience by effectively utilizing their network of stores and fulfillment assets within the location. This role creates opportunities in the consultation and design (C&D) space as well as other customer connections across the market. The General Manager delivers omnichannel experiences through all Best Buy touchpoints including store, home, and digital.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

Drives a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their current and future needs.

Inspires and motivates the team to achieve their career goals while creating customer obsession and delivering on the employee promise.

Drives end-to-end execution of employee experience, customer experience and financial outcomes within the store.

Provides leadership, coaching and development to ensure execution of strategy and performance.

Creates a culture grounded in diversity, inclusion, and belonging.

Recruits, hires, and retains a diverse workforce where each employee feel valued, safe, and included.

Develops marketplace strategies and communicates their vision to direct reports in an actionable and digestible way.

Applies micromarket insights to meet the needs of the customer and employee.

Basic Qualifications

3 years of experience as a supervisor or manager in business, military, or other fields

3 years of experience managing and reviewing operational expenses and revenue

Preferred Qualifications

Prior experience in retail leadership, consumer electronics, or related fields

Prior experience in multi-unit business operations

Company info

Best Buy
Website : http://www.bestbuy.com