Implementation Team Leader

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Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

ADP is hiring an Employment Tax Implementation Team Lead. In this position, you'll leverage your project management and leadership expertise to assist the Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. The Implementation Team Lead provides guidance, recognition, direction and evaluation in the performance and development of the team(s) while ensuring implementation goals are met. You will work closely with various stakeholders to resolve complex issues and obtain prompt resolution to escalated issues. The role will also serve as a back-up for department Leadership as needed.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

Understands the perspective of the client and takes action(s) to integrate the client's needs with the products and strategic direction of ADP; builds a relationship of trust and respect with the clients and associates.

Works closely with the internal and external implementation teams to resolve complex client issues.

Monitors the daily activity of his/her teams to ensure service level agreements are met.

Makes recommendations and drives process enhancements and initiatives.

Provides feedback and instruction that ensures performance meets or exceeds service level agreements and expectations.

Evaluates business trends and makes recommendations for future needs. Identifies and implements continuous improvement opportunities with measurable results while practicing effective change management skills.

Provides mentoring, coaching, active feedback and encouragement to associates on performance and associate development.

Identifies training opportunities and ensures appropriate training occurs.

Participates in or facilitates regular team meetings, one on ones, and booster training sessions.

Applies knowledge and gathers information necessary to make expedient but sound decisions that impact all critical risk factors and implementation goals. Presents the information and recommendations to stakeholders and various levels of leadership.

Removes obstacles that impede team's performance. Understands decisions that may have large scale impact. Anticipates and eliminates problems, and promotes a high level of accuracy to prevent negative impact to clients and stakeholders.

Special projects as assigned

QUALIFICATIONS REQUIRED:

At least 1years of people leadership experience

Bachelor's degree in Business, Management, Finance or other related field; or the equivalent in education and experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

3 years' experience in Implementation, Client Services, Operations or equivalent role

Project leadership

Demonstrable ability to achieve results

Ability to communicate effectively to all levels of internal and external contacts verbally and in writing

Ability to assume responsibility quickly, independently, and expedite sound decisions

Strong team-building and motivation skills with on-site and remote associates

Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions

Ability to work and thrive in a team environment, focused on achieving results

Ability to maintain cooperative working relationships with all levels of management

Ability to assess team members' performance and provide motivational support

Ability to work both independently and as part of a team

Strong client relationship building skills

Ability to recognize basic procedural issues as they arise and escalate to the appropriate level

Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations

Proficient using Microsoft Office

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

For a single state use:

For California, salary range for this role is: $59,700 - $138,900 / Year

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Company info

Automatic Data Processing, Inc.
Website : http://www.adp.com