Tenant Service Coordinator

Profile

,AnswerValue:\u003cp\u003e\u003cb\u003eJob Summary \u003c/b\u003e\u003c/p\u003e\u003cp\u003eTo provide professional level administrative support and coordination related to the management, operation and delivery of property services to tenants and clients.\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eKey Responsibilities \u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eAssist Property Management team in establishing and maintaining positive tenant relations and satisfaction through the delivery of “Best in Class” customer service.\u003c/li\u003e\u003cli\u003ePrimary lead in property related Tenant and Client event coordination activities.\u003c/li\u003e\u003cli\u003eSupport and coordinate information flow between security, operations, engineering, construction, tenants and clients.\u003c/li\u003e\u003cli\u003eAssist with tenant move coordination including correspondence and resource scheduling.\u003c/li\u003e\u003cli\u003eAssist property management team with documentation and correspondence to tenants, clients and contractors including contracts, transmittal letters; general correspondence, mailings and notifications.\u003c/li\u003e\u003cli\u003eMaintain and update electronic and hard copy filing systems for vendors, tenants and staff as appropriate.\u003c/li\u003e\u003cli\u003eSupport and coordinate contract administration responsibilities as assigned for events, vendors, parking, etc.\u003c/li\u003e\u003cli\u003ePrimary lead in supporting technology/PC maintenance and integration.\u003c/li\u003e\u003cli\u003eSupport and lead property management system (CMMS) activities and initiatives including tenant portals and applications.\u003c/li\u003e\u003cli\u003eMaintain and update tenant Emergency Team Leader files and Emergency evacuation correspondence.\u003c/li\u003e\u003cli\u003eAssist in developing and distributing building communications.\u003c/li\u003e\u003cli\u003eFollow-up on daily tenant service requests (e.g. work order sand special service requests).\u003c/li\u003e\u003cli\u003eAssist in financial reporting preparation for Annual Plan and other reporting requirements.\u003c/li\u003e\u003cli\u003eComply with all written company policies.\u003c/li\u003e\u003cli\u003eCarry out other duties as assigned by Property Manager.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cbr\u003e\u003cb\u003eSupplemental Job Functions \u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003ePerforms other duties as assigned.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cbr\u003e\u003cb\u003eMinimum Knowledge, Skills and Abilities \u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eBachelor’s Degree.\u003c/li\u003e\u003cli\u003eTwo to five years of management experience in customer service or relations.\u003c/li\u003e\u003cli\u003eDemonstrate good interpersonal and communication skills; ability to interface with tenants and clients at all levels.\u003c/li\u003e\u003cli\u003eDemonstrate ability to operate personal computer and utilize phone systems.\u003c/li\u003e\u003cli\u003eDemonstrate effective time management skills by planning and prioritizing work appropriately.\u003c/li\u003e\u003cli\u003ePossess initiative and desire to assume additional responsibilities.\u003c/li\u003e\u003cli\u003eMaintain confidentiality and respect for others.\u003c/li\u003e\u003cli\u003eDemonstrate a positive attitude.\u003c/li\u003e\u003cli\u003eAbility to maintain a calm demeanor in emergency situations.\u003c/li\u003e\u003cli\u003eAbility to successfully multitask.\u003c/li\u003e\u003cli\u003eAbility to contribute and work successfully in a team environment.\u003c/li\u003e\u003cli\u003eAbility to share information and ideas in a proactive manner.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cbr\u003e\u003cb\u003eWorking Conditions \u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eMust be available to work outside of regular business hours when necessary.\u003c/li\u003e\u003cli\u003eWorks in an open area where there are frequent interruptions and distractions due to noise, traffic, etc.\u003c/li\u003e\u003cli\u003eMay be required to travel on occasion.\u003c/li\u003e\u003cli\u003eFrequent visual/auditory attention.\u003c/li\u003e\u003c/ul\u003e,

Company info

Detroit Tigers, Inc.