Event Services Manager - Hilton Minneapolis

Profile

You ready to start your career within hotel and events? The Hilton Minneapolis is in the heart of downtown Minneapolis, directly connected by covered skyways to the Minneapolis Convention Center and they are hiring an event services manager to join their team!

This is a great entry level role to learn about hotel events and work directly with the clients and make sure they have amazing memories at our hotel and successful events!

What will I be doing?

As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services. Serve as the event planner primary contact during event on property and is responsible for his/her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.

• Directly serve on site group and catering customers in a proactive manner.

• To organize, plan and prioritize your duties by developing plans and goals.

• Timely communication to internal and external clients via telephone, email, written documents or in person.

• Demonstrate knowledge of job systems, products, booking systems, and processes.

• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.

• Selling and influencing both internal and external clients.

• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.

• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.

• Participate in customer site inspections and assist with the sales process as necessary.

• Other duties as necessary based on business needs

• Regular attendance

#LI-JW1

When you join the Hilton family, you’ll enjoy outstanding career opportunities and exceptional benefits that can enhance all aspects of your life:

What we offer:

Access to your pay when you need it through Daily Pay (Based on hotel)

Choose from multiple health care coverage options at 90 days

Quarterly Team Bonus potential

Discounted parking

Complimentary Team Member meals

401(k) plan and company match

Hilton stock purchase plan

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Go Hilton travel discount program

Best-in-Class Paid Time Off (PTO)

Inclusive family-building and fertility benefits

Expanded bereavement leave

Adoption Assistance program

Supportive parental leave

Mental wellbeing support

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Please note, benefits may vary depending on the classification and union status of the position.

Job: Catering and Event Services

Title: Event Services Manager - Hilton Minneapolis

Location: null

Requisition ID: HOT09IUR

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com