Work Order Center Manager Facilities Services

Profile

Campus-Only Recruitment

Only current UM Employees* are eligible.

*Open to all employee types including Temporary Staff and Student Employees.

Facilities Services

invites applications for a

Work Order Center Manager

to join their team. This individual will provide leadership for Facilities Services' Work Control Center and be the primary person occupying the Work Control Center. They will also provide training for staff who assist in the Work Control Center during busy times or during emergencies to generate work orders and assign work to appropriate crews.

This position is also responsible for client-side maintenance, application management, documentation, business analysis, and training on FAMIS, the specialty facilities computerized maintenance management system (CMMS) software used by Facilities Services. This multi-faceted software suite including modules for Work Order, Procurement/Inventory, Incident Reporting, Inspections and Preventive Maintenance. This individual will be expected to be the resident expert on this specialized application and the interaction between it, Banner and GrizMart in order to maximize the successful use of the system.

Additionally, this position works closely with the CMMS vendor and Facilities Services IT support staff to maintain and optimize use of this system. The incumbent will analyze user needs and work with Facilities IT Staff to design, develop, test, and maintain the technical solutions used by Facilities Service. They will provide training and support to Facilities' staff across the University of Montana campuses (UM-Missoula, UM-Western, Helena College, Montana Tech). In addition, they will provide access and support to all UM-Missoula staff who will be using the system to request or review work orders.

The Work Order Center Manager position requires expertise and a working knowledge of facilities maintenance, Campus Stores operation and work order billing processes. They will assist and direct other staff in the correct coding of work requests and work flow processes, development of preventative maintenance schedules and procedures, proper documentation of Incidents and Inspections, and appropriate coding and work flows within the procurement module. The incumbent will directly supervise other Facilities Services' Work Control staff and will provide guidance, support and training to users of FAMIS on this campus and at the other University of Montana Units (UM-Western, Helena College, Montana Tech)

The ideal candidate is an energetic and positive individual who is adept at understanding FAMIS. This person must also be able to provide training and support to individuals with limited computer experience. In addition, this position requires an individual who demonstrates a high level of initiative and can perform work duties with limited supervision. They must be highly motivated, organized, diplomatic, persistent, dependable, and personable.

Required Skills

Proficiency in using Microsoft office suite of

Good working knowledge of computing systems, including operating systems, client devices (desktops, laptops, tablets, and smart phones) and peripherals (printers, scanners, and label-makers)

Demonstrated ability to self-organize and manage work time and multiple priorities

Demonstrated ability to effectively troubleshoot end-user issues and effectively escalate

Demonstrated ability to communicate technical details effectively at multiple levels; with lay users as well as with

Knowledge and understanding of facilities management issues and work order/dispatching processes and procedures.

General understanding of university non-profit

Experience with procurement policies and procedures.

Detail oriented with excellent organizational

Ability to analyzing data and compile reports utilizing various computer

Minimum Required Experience

Bachelor’s degree in a related field and two (2) years’ experience within a facilities management organization or an equivalent combination of education and experience.

Preferred Qualifications

Experience with FAMIS

Experience working at a college or university

About Facilities Services and UM

The Mission of Facilities Services is to assist in the development of a physical environment supportive of teaching, research, and Administration on The University of Montana campus through the operation and maintenance of the state funded Physical Plant, and providing services to the auxiliaries as required. It is also Facilities Services Mission to provide planning and construction services for all of the campus in support of the development and enhancement of the University's Physical Plant. Additionally, Facilities Services is responsible for assuring compliance with all codes related to facilities, construction, renovations, maintenance and operations of all campus facilities. This Mission of support includes long-term preservation of facilities, assets and equipment.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action

: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always; partner with place; and proudly tell the UM story.

Nestled in at the base of Mount Sentinel and on the banks of the Clark Fork River, UM campus is described as one of the most beautiful in the US. The region boasts unparalleled year around recreational opportunities and a vibrant arts and culture community. UM offers a unique opportunity for professional growth in a magnificent environment. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

UM provides a culture that values hard work, intellectual curiosity, diversity, collegiality, innovative thinking, and teamwork, making it a great place to grow and develop professionally. Located in the heart of western Montana’s stunning natural landscape, UM attracts first rate teachers, researchers, and students from around the world. A city within a city – with its own eateries, stores, medical facilities, banking and postal services, and zip code – UM has an increasingly diverse population and rich culture.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.

University of Montana

Video: UM Lifestyles

University Highlights

Position Details

Position Title:

Work Order Center Manager (Computer Support Specialist III)

Position Number:

085010

Department:

Facilities Services

Work Schedule:

Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year.

Salary:

$22.559/hr

Union Affiliation:

None

Probationary Period:

Six months minimum

Benefits Include

Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference

Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References:

References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing:

Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility:

All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

Company info

The University of Montana
Website : https://www.umt.edu