Program Manager Global Engagement Office

Profile

The

Global Engagement Office

invites applications for a

Program Manager

to join their team. This position manages all aspects of Education Abroad experiences for students, including advising, support, outreach, and communication. The position is the manager and technical expert on Terra Dotta, the software MUS uses to manage its international travel registry and other Education Abroad functions. This position supervises up to 4 education abroad interns and has the following essential duties and responsibilities assigned:

Advises incoming exchange students/outgoing UM students pursuing educational opportunities abroad

Serves as primary advisor to all incoming and outgoing students in all aspects of their exchange and education abroad experiences including academic advising, credit

transfer, travel paperwork, visa procurement, etc.

Assists applicants throughout the application, pre-departure and re-entry process

Conducts pre-departure, while abroad and re-entry programming for all outgoing students and assists the Director with the “Preparing for a Successful Education Abroad” course.

Access as a liaison between exchange students and University of Montana Student Services

Assumes leadership role and provides technical expertise for Terra Dotta Software and user experience for GEO and UM community

Processes all incoming exchange and education abroad applications

Ensures timely and effective customer service to faculty, staff, students, and parents

Ensures accurate and reliable information is available to faculty, staff, students and parents on all aspects of Education Abroad, including international risk management

Supervises, trains, and supports Education Abroad interns

Helps develop, implement, and ensure compliance with all Education Abroad and UM

International Travel policies and procedures

Manages and maintains website for education abroad, and incoming exchange students.

Serves as liaison with other UM Student Service offices to ensure smooth, efficient, and effective coordination of activities, as well as working to foster strong working relationships with them.

Manages, maintains, and continuously improves knowledge of Terra Dotta software for reporting/analysis purposes

Trains interns and other UM employees in use of Terra Dotta software

Required Skills

Ability to anticipate user needs, take initiative, and motivate others to perform at their highest professional level

Ability and willingness to maintain accurate records and maintain strict confidentiality when working with proprietary information

Well-developed and effective interpersonal and intercultural communication skills (both verbal and written)

Strong organizational, customer service, and problem-solving skills

Strong analytical and critical thinking skills

Ability and willingness to consistently exercise sound judgement

Ability and willingness to work effectively with individuals from diverse backgrounds

Knowledge of various higher education systems around the globe

Effective written and oral communication and public relations skills necessary to present information to public groups

Proficiency in the use of personal computers, technical troubleshooting, and other web-based software.

Minimum Required Experience

Bachelor’s degree or any combination of experience and education that provides the competencies necessary to successfully discharge the duties and responsibilities assigned to the position.

Preferred Qualifications

Experience studying or living abroad.

About the Global Engagement Office and UM

Housed under the Global Engagement Office at University of Montana, Education Abroad supports the University of Montana community through study abroad opportunities in over 50 countries. Students can study abroad through Partner University exchanges, International Student Exchange Programs (ISEP) exchanges, and Faculty-Directed Study Abroad Programs. We support incoming, international students for their semester or year abroad at the University of Montana and we manage UM's international travel registry; a requirement for all UM faculty, staff and students traveling abroad for university-related purposes.

The University of Montana is flagship, research institution with approximately 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action

: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, please visit the links below.

University of Montana

Video: Mission First, People Always

UM on YouTube

Position Details

Position Title:

Program Manager

Position Number:

079140

Department:

Global Education Office

Work Schedule:

Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year. Position also includes opportunities to work partially remote.

Salary:

$18.684/hr

Current employee’s rate of pay for this position will be determined by the staff compensation plan and will minimally be this posted salary. For questions and details regarding the staff compensation plan

, email the

Compensation Department

Union Affiliation:

FOCUS-MFPE

Probationary Period:

Six months minimum

Benefits Include

Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference

Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References:

References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing:

Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility:

All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

Company info

The University of Montana
Website : https://www.umt.edu