Project Leader

Profile

ADP is hiring a Project Leader Client Support -MA. Acts as the service center champion and point person for all new or revised service center Client Services product releases. Monitors and reports on the status of assigned projects including identifying actual or potential issues which may delay final results or deliverables. Proactively identifies regional support issues pertaining to new products and procedures and recommends appropriate resources. Maintains comprehensive knowledge of Enhanced eTime, ADP Workforce Manager products, regional operating systems and procedures by participating in focus groups, product committees and business conferences. Provides the highest level of technical support to the Workforce Management Service and Implementation teams, supporting Technical Consultants (TC) and Implementation technical Leads (ITL) and being the final escalation point in the service center before escalating to Corporate Support. Assists in the development and delivery of process and product training for the TC's and ITL's. Supports New Hire training team as necessary.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

Acts as the service center champion and point person for all new or revised regional product releases for eTime and ADP Workforce Manager.

Identifies and develops project plans and required resources with Corporate Project Team members and service center personnel.

Researches the appropriate method and strategy to be used to successfully complete a project.

Identifies and implements new internal procedures for improving the quality of the Implementation and Client Services Departments.

Acts as the central point of communication to the Workforce Management organization for all updates to our Knowledge Management System, process, procedures, etc.

Monitors and reports on the status of assigned projects including identifying actual or potential issues which may delay final results or deliverables.

Analyzes the impact of new or revised products on regional operations.

Identifies potential problems and assumes a lead role in coordinating their resolution with appropriate departments.

Provides the highest level of technical support to the service and implementation teams.

Acts as a mentor to all TC's and ITL's.

Assists in the development and delivery of product training for the TC's and ITL's.

Participates in or facilitates the monthly updates meetings.

Proactively identifies regional support issues pertaining to new products/features and develops and/or provides appropriate resources.

Coordinate the Year-End booklet and is involved in Year-End planning. Coordinates mass emails as necessary.

Maintains comprehensive knowledge of applicable products, implementation and service center operating systems and procedures by participating in focus groups, product committees and business conferences.

Reviews and participates in standing product release meetings and disseminates information as necessary.

Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

Bachelor's Degree in Business Administration or the equivalent in education and experience.

A minimum of 3 years of Extensive eTime and ADP Workforce Manager product knowledge.

Demonstrated project management experience involving projects with varying levels of complexity required.

Strong verbal and written communication, and presentation skills

Excellent organization skills

PC skills required. Intermediate or higher Microsoft office products: PowerPoint/ Excel

Ability to work under pressure of time constraints and to handle multiple projects simultaneously.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

PMP or higher Certifications

Project Management tools: SmartSheets, MS OneNote,

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Company info

Automatic Data Processing, Inc.
Website : http://www.adp.com