Director Financial Systems

Profile

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

We are looking for a Director of Financial Systems to join our growing Finance team! We are not your standard Finance team. We're highly quantitative individuals who love to turn data into insights and communicate our findings fearlessly, and we're looking for similarly minded individuals who are constantly curious and driven to understand our business better.

You will be the key driver and enabler in the development of people, team, process and technology to address operational friction points and ensure data is readily available for management decision making, internal control compliance, and reporting.

You are a leader, have excellent project management skills and possess the ability to focus on the big picture while ensuring operational execution. The ideal candidate will have extensive experience in a fast growth corporate environment, have built organizations to scale, and is passionate about transformation and experience operating as a public company. Importantly, you bring passion, leadership and teamwork every day.

This role enables Intercom to grow and thrive by creating sustainable, repeatable processes across multiple finance functions that preserve financial integrity, mitigate risk, and allow for scale. Leading change with courage, you will partner with multi-functional global groups to select, design, and implement solutions in a cutting-edge technology environment. You will interact with executive leadership along with a variety of department heads to make business decisions that will ultimately lead to the success of Intercom.

What will I be doing? 🚀

Manage and support critical financial applications, including NetSuite and Adaptive, and act as the principal administrator

Partner with stakeholders and leaders to develop system roadmaps and strategy for process improvement and automation within the finance ecosystem, guiding system solution and technical approach to solving business problems

Gather requirements cross-functionally (business, reporting, analytics) to elicit, document and analyze business requirements and functional specifications and help select the right financial system solutions

Lead overall finance system implementations and source system integrators where appropriate, including the implementation of Coupa and Zuora Revenue

Offer strategic guidance and leadership to cross-functional teams in the Business Systems and Engineering organization that impact or are impacted by Finance applications

Proactively identify opportunities for improvement and suggest projects to streamline business operations where applicable

Configure fields, forms, workflows, reports and dashboards, integrations, and other complex configuration modules

Support the Finance team during month-end, quarter-end and year-end close process

Manage vendor relationships and system integrator engagements

Ensure internal control compliance across finance systems, including access and change management controls as well as supporting IT dependent controls which includes system generated reports

Monitor new financial technology trends and introduce the right solutions when appropriate, e.g., automation, reporting, etc.

Communicate regularly with executive and senior leadership on project status and risk mitigation

Perform other related duties and responsibilities as needed

What skills do I need? 📖

10 years of ERP/financial system solutions implementation as a Finance functional expert

You have a strong understanding of data architecture, systems setup, and management reporting

You are detail-oriented, able to prioritize multiple tasks under tight deadlines, and able to work in an efficient, quick, and organized manner

Excellent communication and presentation skills, both verbal and written

Deep understanding of financial processes and SOX controls environment

Strong communication and project management skills

Strategic and visionary in financial system and solution architecture

Strong sense of business acumen

Ability to be flexible and operate both strategically and tactically

Bonus skills & attributes 🙌

Experience with NetSuite, Zuora Billing and Zuora Revenue

Experience in a fast growth, SaaS-based technology company

Benefits 😠

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Regular compensation reviews - great work is rewarded!

Open vacation policy and 10 corporate holidays

Paid Parental Leave Program

401k plan

In-office bicycle storage

Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Company info

Intercom
Website : http://www.intercom.com/