Director Consumer Insights and Strategy Development

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for guiding our strategic direction in retaining our customers by providing insights into our customers' needs, evaluate existing business practices, recommend and test strategies to seize new opportunities and sponsor implementation of those strategies. Completing the business case development and the process to measure the business impact of the internal business intelligence solutions. Defines and implements the overall business intelligence program goals and tasks in terms of scope, quality, budget and schedule. Provides leadership and direction for team which may include multiple functional areas. Develops and implements strategy for functional area(s). May have responsibility for developing and managing budget.

Job Description

Core Responsibilities

Design and lead execution of market research and analysis to bring the consumer perspective to strategic decision-making

Interpret business performance trends to help determine strategic priorities

Understand competitive pressures and industry/market-wide trends

Partner cross-functionally to develop strategic recommendations to improve customer retention

Drive creation of executive level presentations to communicate results & recommendations

Effectively present stories to senior leaders and peers to clearly provide insights and recommendations.

Design tests to determine effectiveness of strategies; Sponsor program/test execution

Manage an ongoing learning agenda and prioritize initiatives based on business need

Contribute to the annual & quarterly strategic planning and budget process providing strategic insights and priorities

Build relationships across many functions across multiple layers of the organization

Identifies fact-based solution strategies for key business issues raised by clients to ensure that all important issues are addressed in fully and appropriately.

Determines when and how to use quantitative research tools and models and assists in interpretation and development of implications to address client business problems.

Develops and communicates goals, strategies, tactics, project plans, timelines and key performance metrics to reach goals.

Creates and manages supporting and related business intelligence processes.

Develops and manages budget to ensure required resources are available.

Defines the information, reporting and analytical needs of the company. Develops goals, strategies and plans needed to achieve the vision.

Ensures business intelligence programs progress, status reviews and corrective actions.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are encouraged to:

Understand our Operating Principles; make them the guidelines for how you do your job

Always improving the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services

Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences

Win as a team - make big things happen by working together and being open-minded.

Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers

Strive for results and drive growth

Respect and promote inclusion and diversity

Do what's right for each other, our customers, investors, and our communities!

What are the BENEFITS of Comcast?

Development and Advancement Opportunities

Employee Resource Groups

Day 1 Medical/Dental/Vision Insurance

401k Matching

Discounted Services (must reside in the footprint)

Many more benefits and perks!

Disclaimer:

This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com