Sr Manager Training Client Care amp Services

Profile

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for delivering the learning curriculum and developing high quality, cost effective programs for all employees. Provides expertise in adult learning theory and is responsible for creating and maintaining an end-to-end learning strategy for all employees that is customized by data-based personas. Has experience with modern learning modalities and can display the ability to implement these methods into an integrated learning experience. Acts as a subject matter expert for respective functional subject areas and integrates knowledge of business and functional priorities. Responsible for establishing effective reporting procedures, providing insight on organizational proficiency levels and confirmation of learning data to influence individual, functional group, and enterprise-wide strategy. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff.

Job Description

Core Responsibilities

Provides overall direction of the development strategy for the organization to drive revenue, employee growth, proficiency acceleration, and solution advancement to meet organizational goals and the needs of clients.

Facilitates learning to develop participants' competencies and to help learners meet specified performance expectations through technical, high level (non-tech) and management development courses.

Modifies training programs, as necessary, to ensure consistency Employee NPS, YourVoice, and Effectv Objectives. Makes recommendations to help develop, implement and enhance training content, delivery and evaluation.

Develops all components of respective training program(s) including: learning objectives, performance objectives, participant guides, facilitator guides, videos, job aids, assessments, computer components and student exercises.

Interfaces with appropriate internal groups (i.e., Accounting, Finance, Sales, Operations, IT and Legal Affairs) to ensure proper curriculum strategy and analysis of tracking and reporting.

Maintains a high level of technical expertise and sales proficiency to meet the curriculum needs for employee development.

Generates regular employee proficiency reports and data trends.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

7-10 Years

Salary:

Pay Range: $117,370.42 - $176,055.63

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com