Principal Product Manager

Profile

Job Information

Humana

Principal Product Manager

in

Vancouver

Washington

Description

This is an opportunity to lead the team challenged to re-architecture the enterprise core operations, replacing a 20 year old infrastructure, that will adapt with a changing environment and enable or accelerate our member and customer strategic priorities for all of the products offered by Humana. We will be able to enroll members real time at point of sale allowing for all other functions to begin immediately (vs. 5 day lag) allowing for a richer sales and onboarding experience and faster access to care and other programs offered. The Membership Administration Platform will replace the legacy COBOL systems with modern, open technology significantly reducing the complexity of our systems and allowing for real time sales and real time, event driven data exchanges with over 100 up and downstream systems. This system change will likely impact every area within Human given the size and centrality of the platform.

Responsibilities

The Principal Product Manager

leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and to achieve specific cost and success outcomes. Once products are launched, monitors efficacy of products and uses customer and business feedback mechanisms to ensure products are meeting customer needs across each customer segmentation. Adjusts and advances products over time to continue achieving product goals and outcomes as well as to drive innovation through anticipating customer needs and desired outcomes. Provides strategic advice and guidance to executives across the enterprise to develop and drive Membership Administration Platform program strategy forward in partnership with segment and/or enterprise-wide functional strategies. Provides strategic advice and guidance to multiple teams across the program to ensure Membership Administration Platform is executed as an enterprise platform that meets the needs of multiple businesses and associated customers.

The Principal Product Manager

understands the strategic vision of the organization and develops the product vision and roadmap aligning to the strategic vision of the Membership Administration Platform. Works with end users and customers to understand and solve for their varying needs. Guides multiple Product Owners to ensure Membership Administration Platform program vision and goals, paired with business-level priorities are translated into features and user stories to populate product backlogs across the program. Accountable for setting priorities and balancing investments in short‐term tactical product improvements with long‐term strategic product investments. Provides clear guidance to delivery teams on customer needs and expected product outcomes, but hands authority over to teams to make decisions about how to achieve these outcomes and meet customer needs. During Program Increment/iteration (PI) planning sessions, presents key features/capabilities to be delivered in the PI. This role is responsible for discussing the product progress and communicating regularly to key executive stakeholders. Provides adequate information and updates to the Program Portfolio Manager so that informed decisions can be made. Partners with Product Owners and Scrum Masters across the Membership Administration Platform program to create a weekly update rollup including key milestones, risks, and dependencies to the Program Portfolio Manager for the Membership Administration Platform product as a whole.

This role will focus on:

Being a visionary in defining the product

Helps understand business needs, flows and requirements to frame product vision against business needs and risks

Sets the product vision and roadmap

Presents key features and capabilities to be delivered

Leads discussions with stakeholders of enterprise-wide in-flight initiatives to align with portfolio in a systemic and cross-domain fashion

Links cross-team dependencies, connects upstream and downstream impacts, and drives discussion and requirement exchanges

Provides deep insight and analysis into decision points

Identifies product gaps and adjusts roadmap to drive innovation

Understands and addresses market trends that may impact product

Delivering through new ways of working

Understands the needs of the end user community as well as the differing customer types and acts as their spokesperson within the product while unblocking issues and driving delivery

Collaborates on prioritizing features in the backlog across multiple implementations of the product

Stays on top of the progress made on the product and any slippages thereof

Builds strong relationships with key stakeholders at varying levels of the enterprise and provides weekly status updates on the product progress to Program Portfolio Manager for distribution

Works closely with the Product Owners and Scrum Masters to obtain weekly product updates

Informs the Program Portfolio Manager of product updates and assists in decision making to meet overall roadmap milestones and flag risks and dependencies

Required Qualifications

Bachelors' Degree

8 years of experience

5 years of management experience

Experience problem solving and consulting within complex environments

Experience facilitating cross-functional teams' efforts

Clear and concise oral and written communication skills and strong interpersonal skills

Experience working in an agile environment and leading decentralized teams

Ability to make informed decisions in a high-pressure environment

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Scaled Agile Certification

Oracle experience

Work experience in a health care and /or insurance setting

Master's degree

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com