Manager Operations Enablement

Profile

Job Information

Comcast

Manager, Operations Enablement

in

Philadelphia

Pennsylvania

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast Cybersecurity Operations Center (CSOC) is the premier Operations team within Comcast Cybersecurity (CCS). CCS is composed of a team of transformative security professionals expanding in multiple directions, across boundaries and, most of all, in the way we think. Here, innovation is not simply about defending our network and systems, it is about transforming the cybersecurity efforts across our company. Ready to make a difference? Come join our Team! Broadly regarded as innovators and thought leaders, our executive team has served in key industry security roles, on the boards of national and community-based organizations, and in several Federal and Legislative initiatives. We have spent decades investing in the technology and information security capabilities that help us protect and defend our company; we have developed solutions that are practical today and scalable for tomorrow; and we have created collaborative teams dedicated to innovation across each of our businesses to share our best thinking. The Manager of Operations Enablement will be passionate about efforts to transform the CSOC through automation and efficient processes. This role will continuously improve and design vulnerability management and incident response processes to ensure comprehensive coverage. In addition, the Senior Manager will play a critical role in creating a collaborative culture of innovation and paving the way for the CSOC to become a center of excellence. In this role, you will be responsible for overseeing proactive efforts that includes automation and orchestration of operational playbooks to address a wide variety of threats from Insider Threat to Ransomware to Zero-Day Vulnerabilities. This engaged leader will work collaboratively across Cybersecurity disciplines to ensure the intended security posture is continuously monitored to identify potential business impacting issues or active attacks.

Job Description

Core Responsibilities

Drive continuous improvement efforts across all CSOC processes and workflows .

Lead After Action Reviews to identify key takeaways and mitigation actions for major incidents to brief the executive leadership team .

Review corrective action plans (CAPs) to ensure that mitigation actions are completed to reduce overall security risk to Comcast.

Lead efforts to create and maintain reusable playbooks across the CSOC .

Lead and manage CSOC brand to establish presence for everything CSOC providing a front-door for all key stakeholders and customers.

Provide support for key CSOC efforts including metrics and reporting as well as highlighting CSOC accomplishments across stakeholder meetings.

Anticipate and resolve issues (eliminate roadblocks for team to enable delivery) .

Partner with CSOC leaders and team members to continuously improve CSOC processes.

Provide leadership across CSOC efforts to guide and mentor team members.

PREFERRED SKILLS/EXPERIENCE

Ideal candidate must be self-motivated with a proven track record in cyber-security practices and comfortable in a dynamic environment . Candidate must be organized and analytical, adept at working in a virtual team environment, able to design and implement critical processes , and able to handle multiple priorities in a fast-moving environment.

Have 3 years of experience leading high-performing teams

Have 5 years of experience in security operations , security engineering , or similar role

Knowledge of incident response and handling methodologies

Knowled g e of cyber threats and vulnerabilities

Have excellent written and verbal communication skills

Demonstrate the ability to work autonomously and manage a wide variety of work streams simultaneously, and under deadline

Have a high level of personal integrity and very good professional judgement

Be accustomed to handling confidential matters with appropriate sensitivity

Certifications:   Relevant cyber security certifications, such as CISSP, CISM and/or PMP are highly desired

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com