HR Supervisor Leave of Absence

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HR Supervisor, Leave of Absence - ( 230003Y6 ) Description WELCOME TO SHERWIN WILLIAMS Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!   Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans   POSITION SUMMARY   This position is responsible for the management of all support services provided by the Leave of Absence Center of Excellence within the Total Rewards Team.  The Leave of Absence Center of Excellence (COE) Supervisor is primarily responsible for the management of all US Company and Federal leave of absence policy administration and working collectively and in partnership with the Third-Party Leave of Absence Vendor and the Total Rewards Team including Compensation, Health & Welfare Operations, Disability Plan, Workers Compensation, and Retirement & Savings. The Supervisor also works directly with S-W Legal Counsel, Employee Relations, Payroll, Kronos, HRCloud, and various IT Teams to ensure best practice while identifying/implementing transactional lean continuous improvement projects and automation. The Supervisor is also responsible for identifying additional opportunities to add support services to the COE. The Leave of Absence COE Team supports Employees, Ex-employees, Retirees, Managers and Human Resource Professionals, in addition to primary support for the Third-Party Leave and Disability Management Vendor. In this role, the Supervisor has a broad range of responsibilities designed to oversee the delivery and supervision of all leave of absence related services, ensuring they are performed within Service Level Agreements (SLA’s) and ensure policy is applied standardly and all activities are performed accurately, consistently, and timely.      This position supervises a team of 4 employees who support LOA and work in partnership with the ADA team.   CORE RESPONSIBILITIES AND TASKS          Process and Systems Delivery and Planning   Manage and guide the work of the COE in accordance with Total Rewards Strategic Direction Ensure the team provides consistent quality delivery of COE Services and each team member is trained in all areas of operations, process, policy and systems and can resolve most inquiries and issues on the first contact Evaluate and implement change to automate the processes performed by the teams Implement process improvements to increase efficiency across the COE Teams. Ensure all team members understand and complete lean projects on an ongoing basis Partner with HR Leadership to evolve strategy and implement change and monitor change management efforts Identify and/or evaluate additional support opportunities that can be added to the COE responsibilities within current staffing model Assist in planning and implementation of new systems or system updates, new plans, new vendors, new policies and new processes related to areas managed Partner and collaborate with Third-Party Vendor to produce highest level of service for our Company and Employees. Work with internal and external stakeholders to address ongoing service issues Identify emerging laws and trends and partner with Total Rewards Team, Consultants, Legal Counsel, Employee Relations and our Leave of Absence Vendor regarding policy and support needs.       Daily Operations and COE Service Administration   Ensure that all SLA’s are met or exceeded Track and share SLA results with HR Leadership stakeholders and partner with HR Total Rewards Team to evolve strategy Ensure Standard Operating Procedures (SOPs) are developed and updated for legal compliance, efficiencies, quality, continuous improvement, and customer service Ensure the team provides subject matter expertise and direction regarding Family Medical Leave Act (FMLA), Company Disability Benefits, Americans with Disabilities Act of 1990 (ADA) and the ADA Amendment Act of 2008 (ADAAA) and other leave laws as required. Ensure the team provides subject matter expertise and direction regarding Leave of Absences and the impact on benefits/total rewards and provide referral to proper resources regarding interlinking Employee Relations Policy, Company Property, Payroll, Timekeeping, IT Systems, Apps, IT access and Employment Decisions Measure and track productivity and Improvement, Share results with HR Leadership and stakeholders Create a work environment where customer service and efficiency are key focus areas Resolve and follow up on all escalated issues Assist in responding to Employee Relations and Legal Department requests Ensure team adherence to established Leave Policies.  This includes ensuring that there is an awareness for established Policies, serving as a local source of knowledge for policy inquiries, and advocating for the adoption of established policies Assist with tasks handled by COE Teams as needed Ensure that all team members provide consistent quality delivery in all service provided Ensure proper coverage and scheduling to properly service customers and complete tasks timely to meet cutoffs Provide consultation services to HR Business Partners/Third Party Vendors on a variety of topics, including by not limited to identifying misuse and overuse of FMLA, ADA cases, STD policy applications etc. Workers Compensation (WC) and FMLA entitlement – work closely with WC team to ensure consistent reporting and tracking of WC and concurrent FMLA time Engage in regular Disability and Leave Vendor review meetings to assist with clarification of disability or Leave management provisions and error/issue resolution. Engage in regular meetings with Disability, ADA and WC teams to review trends, process improvements, coordination of ADA and Leave where applicable Manage and lead continuous improvement and process efficiencies by communicating with staff and clients that may significantly reduce workloads and or improve quality of claims management, identify process inefficiencies and cost reductions, and make appropriate recommendation to Total Rewards Leadership Ensure that a level of high quality and legal compliance is maintained by conducting regularly scheduled and unscheduled reviews and audits of claims and processes Assist HRSS with questions and clarifications as needed specific to LOA, ADA and Impacts to benefits and leave when processing death, retirements and /or termination Train and guide HR Professionals through formal and informal trainings, meetings and one on one sessions on Leave of Absence Administration and Policy. GSC Need to Know (as needed) TAG Regional Calls (as needed) GSC & TAG New Hire Onboarding Divisional Feedback Meetings Site Conference Calls   Team Management and Development Provides expertise and claims support to team in reviewing, researching, investigating and processing claims. Serve as technical resource and mentor to the COE teams, including identifying and delivering training Maintain and teach expert knowledge of regulatory and compliance requirements impacting LOA and ensure compliance with all relevant laws, regulations, policies and other government requirements and standards. Oversee daily operations of the various levels of staff and multiple functions by creating and analyzing performance and productivity reports and audits. Identify and address performance and/or process issues Provide appropriate training and development opportunities for COE teams Hire staff with the competencies to be successful in COE roles Align Department Goals with employee assignments by setting high performance expectations for employees, supporting their performance efforts, and holding accountable for their performance Provide professional development and cross training opportunities for team members and ensure appropriate backups are in place to support daily work needs   AUDIT TASKS: Vendor Error Reporting Monthly/YTD Metrics Report Conduct regularly scheduled review and audits of claims and leaves procedure, reviewing internal and external metrics and evaluating SLA’s Oversee the SW daily Kronos import or interface; identify issues and escalate including partners for resolution Oversee the biweekly Alight Interface to Hartford; identify issues and escalate including partners for resolution Oversee the SW LOA data management within Power Apps and updates to HR Cloud; identify issues and escalate including partners for resolution Identify issues with Hartford Portal and/or Administration errors and escalate including partners for resolution       POSITION REQUIREMENTS FORMAL EDUCATION REQUIRED Bachelors Degree in a related field   Preferred Bachelors Degree with focus in Business Management or Human Resource background Certified Professional in Disability Management or Certified Leave Management Specialist     KNOWLEDGE & EXPERIENCE: Required: 3 to 5 years’ experience in supervising/managing and engaging service-oriented teams 3 to 5 years’ experience with implementation and enforcement of policy and procedures 2 to 3 years’ experience in diagnosing, isolating, and resolving complex issues Experience working with cross organizational project teams to develop, recommend, and implement resolutions Excellent Customer Service, communication, and interpersonal skills Ability to quickly learn new systems, processes, and policy and provide guidance to others in adopting these changes. Ability to identify continuous improvement opportunities and apply transactional lean concepts to improve efficiency and accuracy Preferred: Previous experience in Leave of Absence Management, Accommodations, Payroll, Human Resources, Employee Relations, or Benefits Demonstrated knowledge of FMLA laws, ADA regulations and leave administration   Demonstrated computer skills, specifically with running reports and queries Demonstrated applied analytical analysis Prior experience with managing a service-oriented team Systems knowledge of HR Cloud, Power Aps, and Kronos   TECHNICAL/SKILL REQUIREMENTS: Required: Excellent verbal and written communication Ability to provide exceptional customer services Ability to remain calm in stressful situations Ability to train and motivate staff Knowledge of Word, Excel, Outlook, SharePoint and Power Point Demonstrate ability to manage multiple projects and completing priorities   Preferred: Knowledge of HRCloud, Kronos, and Tableau Reporting Advanced Excel/Analytical/Audit skills   Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.     As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.   Primary Location : United States-Ohio-CLEVELAND : Work Locations : USA OH Cleveland Hinckley Parkway 4770 Hinckley Industrial Pkwy Cleveland 44109 Travel : Yes, 10 % of the Time Job Posting : Mar 1, 2023 Schedule : Full-time Respond By : Mar 9, 2023 Pay Basis : 83,340.00 - 113,009.00 US Dollar (USD) Req ID: 230003Y6

Company info

The Sherwin-Williams Company
Website : http://www.sherwin-williams.com