Strategy and Operations Manager

Profile

See yourself at Twilio

Join the team as our next Strategy and Operations Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help

companies and developers worldwide

build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports

diversity, equity & inclusion

wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio’s Strategy & Operations team is a dynamic and growing function that serves as a strategic partner to Twiio’s highest visibility strategic and operational initiatives. The team creates value through deep analytical rigor, functional and strategic expertise to deliver cross-functional initiatives.

This position will help drive engagement of Twilio’s senior leaders (VP ) by developing and executing communications strategies and programs that create excitement, and accelerate adoption of high visibility company-wide initiatives.

With the huge growth in the company, our senior leadership team is growing quickly and is increasingly global. So, we are looking for someone with a proven ability to execute strategy & operations projects, communications plans and a natural ability to think strategically while delivering tactical results to join the Strategy & Operations team.

Our team plays a critical role in defining then driving strategic and operational improvements across Twilio. This role will be key in supporting the execution of company-wide strategic initiatives and programs that fuel VP engagement.

Responsibilities

In this role, you’ll:

Manage cross-functional high visibility company wide initiatives with Twilio’s Strategy & Operations, People, Employee Experience, Diversity, Equity, Inclusion (DEI) and Leadership Development teams.

Drive both tactical and strategic execution of leadership engagement off-site events, internal communications, and project plans.

Build executive level dashboards and presentations, taking conceptual ideas and translating them into business insights and contemporary written content.

Plan, write and deploy high-impact creative content for our key internal channels.

Use analytics to drive process change in a fast-paced, high growth and global environment.

Project manage cross functional alignment of goals, drive execution and track success.

Escalate risks, issues, and facilitate resolution in partnership with leadership teams.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table

Required:

Bachelor's Degree or equivalent practical experience.

Minimum of 4 years experience in management consulting, analytics, or an operationally focused role.

Strong communication skills, written and verbal, and can meet deadlines.

Comfortable interacting with executive level company leadership.

Highly organized and detail oriented. Able to track multiple projects at once.

Desired:

Bachelor's Degree or equivalent practical experience.

Minimum of 5 years experience in management consulting, analytics, or an operationally focused role.

Proficiency with tools such as GSuite, Excel, Powerpoint, Tableau, or equivalent

Deep analytical skills to support company wide dashboards and analytics.

Ability to use data driven insights to execute process improvements / build models and process flows to evaluate process improvement opportunities

Experience in communications and event management and/or employee engagement

Strong critical thinking, problem solving, and data analysis skills.

Self starter with an ability to work in an ambiguous and fast-paced environment, balancing multiple ongoing priorities.

Strong written and verbal communication skills, ability to articulate complex ideas in a clear and concise manner.

Knowledgeable about a range of internal communications platforms and cloud tools, such as Zoom, Slack, Slido, Keynote and Google Suite.

Working knowledge of digital and print design, along with editing principles and best practices.

Location

This role will be Remote based in the USA.

Approximately 15-20% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call

Twilio Magic

. Additionally, we empower employees to build

positive change in their communities

by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for,

please consider other open positions

(Location dependent information)

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

The estimated pay range for this role, based in Colorado, is

$109,280.00 - $150,260.00

Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer.

Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com

Company info

Twilio Inc
Website : https://www.twilio.com