Parking Program Manager

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PROGRAM DESCRIPTION

The Commute & Transportation Services team manages transportation planning and transportation demand management (TDM) programs for a large Puget Sound campus and corporate office facilities across North America. The team is dedicated to providing employees with a variety of innovative transportation options that reduce their reliance on driving alone.

JOB SUMMARY

The Parking Program Manager will work closely with the Sr. Transportation Program Manager and other stakeholders to manage a variety of parking programs for a large corporate campus and corporate facilities nationwide, including recommending parking supply by location, managing garage operations in partnership with GREF Property Management, and designing innovative technology solutions to improve the parking experience while encouraging motorists to not drive alone when possible. The Parking Program Manager will work closely with the Amazon Monthly Parking team, a third-party team that manages the day-to-day administration of the monthly parking program. This position will work closely with the GREF Transportation Program Managers and third party management to manage all aspects of the parking program and drive continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develop, recommend, and execute policies and processes for allocating monthly parking to eligible employees at client worksites nationwide.

Manage third-party vendor(s) in the oversight of all day-to-day garage operations in coordination with Amazon Property Management teams.

Provide overall team leadership; establish program vision, goals, baselines and targets; develop and execute strategic plans for accomplishing all program goals.

Work with GREF Transportation leadership to develop reporting processes that summarize capacity and utilization trends.

Use a variety of tools to project parking utilization scenarios and develop strategies to further increase utilization and efficiency of leased and owned garages.

Coordinate with the MAC team to anticipate potential impact to parking capacity and demand.

Develop forward-looking strategies to mitigate parking capacity constraints that result from office moves.

Manage aspects of a large, complex monthly parking program, including fob requests, request processing, distribution, and parking cancellations.

Develop and administer systems to ensure garage operator oversight and accountability, including parking audits.

Develop processes to standardize parking program administration and maintain data integrity across the network.

Track and report fob distribution information on a monthly basis.

Develop and administer improved payment management and account reconciliation processes.

ADDITIONAL SUPERVISORY RESPONSIBILITIES

Perform formal supervision to a small team of employees.

Recommend staff recruitment, selection, promotion, advancement, corrective action and termination as needed.

Plan and monitor appropriate staffing levels and utilization of labor, including overtime.

Prepare and deliver performance appraisal for staff.

Mentor and coach team members to further develop competencies.

Lead by example and model behaviors that are consistent with CBRE’s RISE values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Enthusiasm for / interest in sustainable transportation

BA/BS in sustainability, communications, business, hospitality, or related field.

5 years of experience working in transportation demand management, parking, communications, customer service or related field where relevant skills can be demonstrated

Program management and program development experience

Demonstrated ability to coach and manage a team, and provide leadership that inspires a team to excel in a demanding environment.

Intellectual curiosity and a desire for continuous improvement

Strong quantitative and data analysis skills; intermediate knowledge of database management

CERTIFICATES AND/OR LICENSES

Proficiency using MS Office Suite, including advanced knowledge of Excel

COMMUNICATION SKILLS

Excellent written and verbal communication skills.

Strong organizational and analytical skills.

Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

Demonstrated ability to draft clear communications and communications plans

Experience building consensus across a diverse range of stakeholders and driving complex, cross-functional programs forward in a fast-paced, visible, and client-facing environment.

Strong public speaking skills and the ability to lead short but effective meetings

FINANCIAL KNOWLEDGE

Requires general knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Ability to forecast budget based on demand and costs as well as maintain annual budget through review of monthly invoices for accuracy.

REASONING ABILITY

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

OTHER SKILLS AND/OR ABILITIES

Intermediate proficiency in Microsoft Office Suite, including Excel and Bells & Whistles

ADDITIONAL SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to co-workers, supervisor, and the Client. Must reflect the CBRE RISE values (Respect, Integrity, Service, Excellence) in all daily working practices.

US Company Profile

About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide.  When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

Company info

Inspection & Valuation International, Inc.
Website : http://www.ivi-intl.com/