Sr. Director Process amp Operational Excellence

Profile

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

Responsible for leading the creation and deployment of a business improvement discipline with HQ Comcast Business Sales Operations that delivers transformed and efficient processes through a structured, data-supported approach, focusing on non-quota and quota bearing teams within the sales organization. Works with organizational partners to identify and prioritize complex, highly visible business or process improvement opportunities. With an emphasis on planning, change management and communications, this role will oversee/manage the improvement projects, ensuring all aspects of technology, people and process are captured. Role will be hybrid in the Centennial or Philadelphia office Tuesday - Thursday (work virtually on Mondays and Fridays). Minimal travel anticipated.

Job Description

Core Responsibilities

Develops and owns a process excellence strategy and business improvement discipline that aligns to the department's strategic objectives.

Develops internal roadmap to deliver on strategic vision for process excellence; actively manages the improvement project pipeline.

Oversee, manage, and lead multiple complex, high-visibility improvement efforts.

Interacts closely with a matrixed cross-functional team (both field and corporate) to secure alignment, identify improvement opportunities, and solution excellence.

Analyzes processes and identifies areas for improvement, reducing rework, improving quality, and/or reducing variation so that simplification is obtained and operational efficiencies are gained.

Advises, creates, and executes comprehensive change management strategy relative to projects and stakeholders; orchestrates and leads change management methodologies.

Uses a methodical yet collaborative approach to each project by: 1) Measuring the process and questioning the capability and quality, 2) Defining the problem statement, 3) Performing a gap analysis between the customers' expectation and current process performance, 4) Standardizing solutions around best practices and 5) Repeating the steps for continuous improvement.

Advises in analysis of operational intelligence metrics by defining key measures and performance targets and assisting with cost-benefit and return on investment analyses for proposed changes.

Develops operational models and playbooks driving standardization and sustained process improvements.

Leads process mapping and future state design workshops using process improvement methodologies.

Fosters an environment of empowerment, openness, inclusion, and objectivity while striving to deliver solutions that benefit the entire organization.

Role may eventually have direct report leadership.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Preferred Skills

Familiarity with various process and quality improvement methodologies / techniques (e.g. Lean, Six Sigma, Kaizen, Gemba, etc.).

Advanced Excel, PowerPoint and Visio skills.

Strong verbal and written communication skills, including the ability to facilitate workshops, create and deliver presentations.

Ability to develop relationships and collaborate across all organizational levels.

Ability to manage multiple projects and deadlines simultaneously.

Track record of managing large cross-functional process improvement projects from inception through sustainment.

Strategic mindset, with the ability to identify priority value opportunities by leveraging exceptional problem-solving and decision-making skills.

Competencies

Recognizes the broader implications of issues.

Focuses on root cause and identifies high-leverage intervention points.

Makes sound, logical, and data-based decisions on complex issues and problems, fully considering the risks involved.

Ensures that proposed operational changes are supported by strong logic and compelling business cases.

Demonstrates strong presence and a confident, persuasive rationale.

Aggressively pursues fresh perspectives, breakthrough ideas, and new paradigms that add value.

Nurtures a culture that supports change efforts, helping others make changes.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years

Salary:

Pay Range: This job can be performed in Denver Campus, with a Pay Range of $166,047.92 USD - $249,071.88 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com