Associate Director of Off-Campus Housing Services

Profile

The Associate Director of Off-Campus Housing Services is responsible for the support of off-campus housing search processes, resources, and student support to Suffolk University students in the Boston metro neighborhoods. The position is responsible for providing assistance to students seeking off campus housing accommodations and those who are transitioning to off campus housing from University sponsored housing. This includes the coordination of all resources, proactive presentations, housing fair and programs to support students in their search for and maintaining off campus housing. The position provides free confidential housing related mediation services for students living off campus. The position becomes a key role in coordinating with various university stakeholders, landlords, local post-secondary institutions, town and gown association, and our off-campus housing website vendor.Primary Responsibilities:Off-Campus Services Student Support:\u00A0\u00A0Under the general direction of the Director of Residence Life and Housing Services support the overall support process of the Suffolk University student off-campus housing searchWork collaboratively with student associations and University departments to establish an awareness for services offered\u00A0Partner with undergraduate, graduate and law admissions office to assist admitted students in finding off-campus housingPartner with off-campus and external partners to create off-campus housing sources fair and housing fair for Suffolk University studentsCreate comprehensive off-campus housing resources including digital resources, websites, webinars, and in person off campus housing fairs and presentationsDevelop and maintain the off-campus housing website, social media, and email accountsDevelop educational programs to inform students on transitions to off-campus housing and their rights and responsibilities as tenants find safe and affordable housingDevelop and maintain relationships with other Boston and surrounding neighborhood institutions to assist with service and network developmentCreate a long term strategy for off-campus housing efforts for students and potentially work with neighborhoods to provide a targeted off-campus cluster for studentsProvide one on one consultation and housing support to studentsProvide support to any students on residence waitlistsAs needed, coordinate with Suffolk CARES, Title IX and student affairs on student cases that involve off-campus housing issues or needs, including emergency off-campus housingExternal Relations:\u00A0\u00A0Coordinate all responses to inquiries and post requests from landlords, and seek potential new relationships with apartment complexes and landlordsCreate partnerships with local Suffolk University alumni housing brokers to extend an resource for studentsProvide roommate/landlord mediation services and referrals to community services where appropriateDevelop and maintain relationships with other Boston and surrounding neighborhood institutions to assist with service and network developmentCreate a long term strategy for off-campus housing efforts for students and potentially work with neighborhoods to provide a targeted off-campus cluster for studentsWork collaboratively with local landlords and real estate agents to support student referralsAttend city events and housing related committees to establish relationships with area landlords, developers, municipal staff, external community partners and real estate agentsIdentify changing local factors and communicate trends and action plans to the Division of Student Affairs; this includes analysis of data and drafting reportsParticipate in the planning and execution of move in/out processes and other major housing initiatives while working collaboratively with the Residence Life and Housing Services teamBe knowledgeable of emergency response procedures and implement as requiredServe as a member of the 24/7/365 on-call rotation teamProvide assistance to the Residence Life and Housing Services main office when neededParticipate in departmental meetings and committees as requiredOther duties as requiredRequirements/Qualification:\u00A0 Bachelor\u2019s degree required, Master\u2019s degree or JD preferred.\u00A0Two years of experience related to the delivery of housing education or housing services required. Experience with off campus housing services preferred.Knowledge of the Landlord and Tenant Rights, as well as the Fair Housing Act.Knowledge and experience with writing techniques to communicate effectively to a variety of audiences.\u00A0Familiarity with ADA and accessibility standards.Excellent organizational and planning skills to manage multiple projects and shiftingExcellent interpersonal skills and written/spoken communication skills, tact, and patience.High degree of enthusiasm, and customer service orientation.Superior skills working with Microsoft Excel, PowerPoint, Word, and Zoom. Comfortable learning and using database and other platforms.Strong understanding of student and/or residence life in a university environment.High degree of accuracy, efficiency skills; patience with auditing and repeated review of details.Good communication skills; experience in customer service and dealing with difficult customers.Demonstrated ability to work independently and as part of a team.Ability and willingness to do public presentations.Availability to participate in On-Call duty rotation providing coverage 7 days a week, 24-hours a day, including holidays.

Company info

Suffolk University.
Website : http://www.suffolk.edu