Sr. Client Services Manager

Profile

The Sr Client Services Manager for BidSwitch will play a vital role in the continued growth of the BidSwitch business and be responsible for the management of BidSwitch’s key demand and supply partner relationships. The Sr Client Services Manager will be responsible for managing the day-to-day DSP and SSP relationships and ensuring ongoing health and growth of these accounts. They will work closely with cross-functional leads and play a key role in cultivating client relationships, setting business processes and providing business consultation as well as identifying and developing new business opportunities. In this role, we are seeking a proactive, results-driven individual, with a skill for multi-tasking and a desire to grow their commercial career.Key Responsibilities:Manage the day-to-day communications and interactions with Tier 1/2 BidSwitch supply and demand partnersWork cross-functionally internally and externally to own and execute all existing partner contracting needs and subsequent integrationsUp-sell and cross-sell new BidSwitch products to existing and new partners, where applicableSubject matter expert on partner commercial agreements and related addendaDrive long-term partnership value by developing an understanding of the client’s businesses, their technical challenges, operating environment, capabilities and goals, as well as the advertising technology industry and competitive landscapeServe as internal cross-functional liaison for enabling our customers with top class support and account maintenance, as well as align these internal teams and stakeholders in account vision and business deliveryLeverage knowledge of BidSwitch offerings to problem solve with the client and co-create valuable solutions; lead analyses of performance trends and opportunities that can facilitate expansion of our partner relationshipsComfortable and skillful in presenting insights, data & performance metrics during client meetings and/or QBRsLeverage large and abstract datasets to provide easily understandable and actionable insights to clientsRole Requirements:BA/BS degree required5-7 years of experience in the online advertising industry in a vendor or client-facing roleKnowledge and familiarity with programmatic media trading, industry players, and RTB related technologiesExperience in managing large/complex accounts, formulating account plans and strategic business reviewsStrong consultative sales and analytical skills; technical skills a plusRich understanding of data analysis; ability to provide actionable insights from the analysis of complex datasets. A love of problem solving through data.Excellent communication and presentation skills; proficiency in PowerPoint & ExcelAbility to multi-task and work on deadline driven projectsComfortable with balancing the needs of internal and external stakeholders, while delivering to notch customer serviceSelf-starter, comfortable working in a fast-paced, fun, and entrepreneurial environmentAbility to travelWe offer:Exciting career opportunity with international exposure at one of the pioneers in Ad Tech and ProgrammaticProfessional development and training opportunitiesFlexible approach to working hours and locationComprehensive health and wellness benefits, with 100% employer-paid optionsMental health resources and supportGenerous PTO and parental leave policyRecognition of employee milestonesEmployee referral bonus programSalary range: $87,400 - $104,800 ( 30% for incentive part)

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