Experience Manager 3 - Store 4 Ridgedale

Profile

Best Buy

The Experience Manager assumes the leadership duties of an entire store to ensure employees are deployed efficiently and deliver a great customer experience. This role drives localized customer and employee strategies throughout their home location. They also share trends impacting the micro-market with the Hub Store Experience Manager. Additionally, this role is responsible for driving employee development and performance management.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

Drives a positive customer experience by building relationships and providing solutions to their needs.

Enables and empowers employees to drive a world-class customer experience as they deliver Best Buy's customer promise.

Executes end-to-end employee experience strategy across the micro-market to drive seamless customer experiences

Analyzes performance indicators against business strategies and leads their team to facilitate growth or improve results.

Leads efforts to maximize results or provide course correction as needed.

Basic Qualifications

2 years of experience as a supervisor or manager in business, military, or related fields

2 years of sales or customer service experience

1 year of experience managing and reviewing operational expenses and revenue

Preferred Qualifications

Retail experience

Consumer electronics industry experience

Company info

Best Buy
Website : http://www.bestbuy.com