Senior Manager Software Engineering SRE L5/M4

Profile

See yourself at Twilio

Join the team as our next Senior Engineering Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help

companies and developers worldwide

build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports

diversity, equity & inclusion

wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is growing rapidly and seeking a talented and experienced Sr Engineering Manager to lead the Site Reliability Engineering team for Flex - the first fully programmable cloud contact center. You would manage and grow a development team at the heart of Twilio’s business aiming to achieve exceptional operational maturity, monitoring and providing high availability to the thousands of customers using our platform.

Responsibilities

In this role, you’ll:

BE AN OWNER: Build and grow a team of passionate engineers as they grow and deliver Twilio Flex’s Infrastructure as Code capabilities. Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability in delivering software changes. Work closely with both Flex and Twilio Platform teams to drive and adopt emerging best practices and technologies to deliver on the promise of Continuous Deployment.

EMPOWER OTHERS: Manage employee career development by providing coaching and mentoring to engineers while guiding them to maximize their potential. Provide continuous performance feedback, collaborate with employees on their goals and provide a clear path for progression through personal development plans.

BE BOLD: Be hands-on with the engineering team - seeking out best practices and challenging the team’s decisions and designs.

DON’T SETTLE: Institute development best practices to ensure the team produces high quality, well-architected and supportable code.

NO SHENANIGANS: Be intellectually honest when evaluating tools, conducting due diligence, and deciding development strategy and execution within your team.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

Enthusiasm for developer platforms for continuous delivery of software and infrastructure changes.

Previous engineering management or technical leadership experience in building and mentoring a team.

Passion for high availability and providing our customers with the best experience and trust honoring the twilio values

A history of working with highly scalable distributed systems with a focus on operational excellence.

Ability to intelligently prioritize a technical roadmap with a focus on delivering incremental customer value.

Experience in agile processes and best practices.

A strategic thinker that thrives when operating in broad scope, from conception through continuous operation of 24x7 services

Distill complex and ambiguous situations into actionable plans for your team

7 years engineering experience, 3 years experience managing or leading engineering teams.

Degree in Computer Science or equivalent experience

Location

This role will be remote and based in the USA.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call

Twilio Magic

. Additionally, we empower employees to build

positive change in their communities

by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for,

please consider other open positions

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

The estimated pay range for this role, based in Colorado, is $140,784.00 - $201,120.00.

Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Company info

Twilio Inc
Website : https://www.twilio.com