Associate Director Business Intelligence - Remote nationwide

Profile

Description

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Responsibilities

The Associate Director, Business Intelligence solves complex business problems and issues using data for the Retail Contact Center from internal and external sources to provide insight to decision-makers. The Associate Director, Business Intelligence requires a solid understanding of how organization capabilities interrelate across department(s).

Responsibilities

Oversee and develop team of approximately 11-15 associates

Assess and create longer term views of strategy of the consumer experience analytics space by:

Knowing emerging trends and industry use of technology

Being closely connected to enterprise/segment analytics and technology strategy and impacts to the Retail Contact Center (ex. segmentation, new technology)

Develop a comprehensive analytics and business strategy for operations to execute and turn insights into actions

Resolve complex technical and operational problems the Retail Contact Center space by analyzing and using data on associate and member interactions to determine:

Outcomes of strategic business decisions (f/b to senior leaders)

Inputs to business decisions

Financial impact

Based on current guidance from the CDC, local and state governments, and Humana leadership related to the coronavirus (COVID-19) outbreak have extended travel restrictions until further notice. The policy will be reassessed as the situation warrants. Once these restrictions are lifted this role may require up to 20% travel, which could include international, depending on business needs.

Required Qualifications

Bachelor's Degree in a driven discipline, such as Data Analytics, Statistics and/or related field

5 years of technical experience in data analysis and intelligence in a large production environment

5 years of people leadership experience

Previous operations experience in a production and/or metrics intensive performance environment

Experience Tableau and Power BI

Knowledgeable in process improvement and metrics development

Excellent written and verbal communication skills

Strategic thinker that can push new initiatives - integrate new or emerging technologies

Comprehensive knowledge of all Microsoft Office applications

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Ability to travel up to 20% depending on business

Ability to work non-traditional hours (may include some nights and weekends depending on business needs

Preferred Qualifications

Master's Degree

Ability to anticipate and be proactive around next steps in large initiatives simultaneously

Relationship focused and can represent the team to both internal and external audiences

Work at Home/Remote Requirements

Must ensure designated work area is free from distractions during work hours and virtual meetings

Must provide a high-speed DSL or cable modem for a workspace (Satellite, wireless and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com