Comcast Cybersecurity: Technical Program Manager 6

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Responsible for the technical program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead for specific, defined multi-discipline technical programs or projects of greater than average complexity and scope. Responsible and accountable in the planning, development and delivery of new technical programs. Recognized as an expert in own area within organization. Provides leadership, mentoring and guidance. May participate in the development of business strategy. Decisions are far-reaching in terms of setting precedents for the business and technology.

Job Description

Core Responsibilities

Drives the scope of programs as defined by the business requirements and budget process.

Leads key planning milestones for technical projects.

Consults on the overall technical program management framework for an initiative.

Ensures the technical program roadmap is prioritized and developed.

Identifies, confirms and obtains participation from required cross-functional teams. Ensures team clearly understands roles and responsibilities for the duration of the program.

Leads the development and management of program plans. Facilitates and drives the core team to identify and schedule all the work for end-to-end deployment required to fulfill program scope. Ensures management of upstream and downstream dependencies.

Identifies business and operational goals and successes criteria, drives the development and implementation of key goals, objectives and successes criteria for the program with key stakeholders and core team. Raises conflicts and resolves with the appropriate level of management engagement to build consensus. Obtains and assigns resources to the program plan.

Determines the cost and budget; performs resource forecasting.

Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions.

Identifies and helps the team make program tradeoffs to balance scope, time and costs. Ensures proper documentation.

Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Drives action item resolution and tracks completion. Ensures program milestones are accomplished and ensures overall committed timelines are met. Ensures documentation of all major plan changes in scope, approach and date delivery.

Leads senior executive readouts about program status, changes, escalations and business case assessments. Works with Enterprise Program Management and Program Managers to ensure appropriate processes and communications are followed.

Ensures quality of program deliverables. Leads core team and key field resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments.

Contributes to the development and implementation of program management best practices.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com