Assistant Manager eCommerce Operations

Profile

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.How we LEAD:The E-Commerce Operations Assistant Manager works to implement, manage, and maintain efficient logistic operations, tracking workflow systems to ensure a timely delivery and communication of all projects from inception to fulfillment. E-Commerce Operations Asst. Manager reports to the Operations Director and will play a key role in helping to develop and maintain Universal Music Group’s E-commerce process.How you'll CREATE:Oversee e-commerce order processing and inventory fulfilment for select roster of storesMonitor inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelinesSupport D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launchWork with internal fulfilment team to track, problem solve issues. Assist in ideating and implementing new processes to prevent issues and improve operationsCollaborate with clients and vendors to ensure deadlines are met and all issues are effectively communicated and resolvedWork closely with partners, including warehouses, to streamline communication and drive process and qualityServe as an advocate for the consumer experience from time of project ideation to post-sale engagementLiaise with customer service teams to proactively approach projects pre and post fulfilment, insuring they have the latest details to work from to provide exemplary customer experiencesProduce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issuesProactively identify operational problems, project-related issues, changes, variances and contingencies that may arise; facilitate problem resolution with appropriate partiesForecast and project inventory levels, submitting purchase orders recommendations to satisfy backordered units and replenishment reordersImplement shipping rate card configurations into store platform as neededPerks Playlist:Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan with company matchingFlexible Paid Time Off plus Paid Holidays, 2 week “Winter Break” & Wellness Fridays (year-round) Medical, Dental and Vision InsuranceStudent Loan Repayment Assistance & Tuition Reimbursement (after 12 months of service)Robust Employee Assistance Program (for you and your loved oneAnnual Well-Being Allowance which includes Fitness, Travel, Home Enhancements, Nutrition, and Spa Treatment ReimbursementsUniversal Music Group is an Equal Opportunity EmployerAll UMG employees are currently required to be fully vaccinated against COVID-19 or provide proof of a negative PCR or Antigen test before entering any Company offices unless they have been approved for an exemption or unless prohibited by applicable law.Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Company info

Universal Music Group
Website : http://www.universalmusic.com