Claims Manager II

Profile

Aon is looking for a Claims Manager II This position will be responsible for managing the Benefit & Resolutions analysts and activities for assigned clients which includes understanding and being the subject matter expert on the assigned programs and processes.  Directs, plans, and manages daily departmental activities which includes analyzing, providing recommendations and implementing solutions/enhancements on productivity, process and system related items.  Fosters a team environment for employee engagement and growth.  Primary contact with Client Management on benefit and resolution related items. Performance ManagementManage the workflow of the teams and evenly distribute and reassign tasks as necessary. Ensure client Service Levels and Quality Standards are met by monitoring daily and monthly activity reports.Ensure benefits and escalations are processed correctly, according to client/AIM rules and procedures.Identify performance trends and patterns and make recommendationsIdentify opportunities to enhance the customer or colleague experience through surveilling of customer interactions and transactions; manage exceptions as identifiedProvide support to Benefit and Resolution Analysts by reviewing complicated benefit and escalation situations and/or assisting with challenging customer situations, as needed.Identify and address any processing or technical issues impacting the Analysts or the overall BARS department.Provide direction and input on system updates and management reporting/analytics.Support client and internal projects as needed.  Specifically, assist/support system functionality, including user testing and serving as a subject matter expert. Provide clear, detailed and timely communication (i.e. internal memos, team alerts, etc.) to the team outlining any changes to client or internal processes, procedures or rules. Work with the Operations team to ensure the appropriate reference documents (SOP manuals, etc.) updated, as needed.Team Management & DevelopmentManage, coach and develop the Benefit and Resolution Analysts.  Work with Human Resources, Quality Assurance and Management team to address performance and/or quality issues.Evaluate team members for assignments and advancements.Identify performance trends and patterns and coach the Benefit and Resolution Analysts accordingly.Hold regularly scheduled meetings with the team and each individual team member to provide updates and review performance, progress on goals, and issues.Focus on both employee development and team building initiatives.Responsible for the interviewing and hiring process.Prepare performance evaluations, goal setting and performance management reviews in accordance with corporate policies and applicable laws.  Deliver, set action plans and follows up with appropriate individuals.Promote and maintain a team environment.Monitor team attendance according to departmental standards.Other duties as assigned.Knowledge and Expertise Required Experience: Strong leadership, analytical and critical thinking skillsStrong communication and coaching skills (written and verbal)5-7 years of experience leading or managing teams of 8 or more peopleExperience in listening to customer calls and providing feedbackAbility to identify trends and opportunities to enhance the customer or colleague experience and provide recommendationsAbility to coach/mentor and build teams effectively and demonstrate interpersonal skillsAbility to multi-task and adjust quickly to changing prioritiesManage time effectively and ability to work independently (self-starter)Committed to providing superior customer service.Enjoys working with and guiding others in their professional growth and developmentKnowledge of Human Resource practices and employment policiesChampions ChangeProficiency using MS Excel, Word, PowerPoint & VisioPreferred Experience: 3-5 years experience in financial services industry, specifically working with large banks / credit card issuersEducation: Bachelor’s degree in Business, Communications, HR or similar disciplineWe offer you A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each otherevery day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon: Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.  2503464,qualifications:UNAVAILABLE,responsibilities:Aon is looking for a Claims Manager II This position will be responsible for managing the Benefit & Resolutions analysts and activities for assigned clients which includes understanding and being the subject matter expert on the assigned programs and processes.  Directs, plans, and manages daily departmental activities which includes analyzing, providing recommendations and implementing solutions/enhancements on productivity, process and system related items.  Fosters a team environment for employee engagement and growth.  Primary contact with Client Management on benefit and resolution related items. Performance ManagementManage the workflow of the teams and evenly distribute and reassign tasks as necessary. Ensure client Service Levels and Quality Standards are met by monitoring daily and monthly activity reports.Ensure benefits and escalations are processed correctly, according to client/AIM rules and procedures.Identify performance trends and patterns and make recommendationsIdentify opportunities to enhance the customer or colleague experience through surveilling of customer interactions and transactions; manage exceptions as identifiedProvide support to Benefit and Resolution Analysts by reviewing complicated benefit and escalation situations and/or assisting with challenging customer situations, as needed.Identify and address any processing or technical issues impacting the Analysts or the overall BARS department.Provide direction and input on system updates and management reporting/analytics.Support client and internal projects as needed.  Specifically, assist/support system functionality, including user testing and serving as a subject matter expert. Provide clear, detailed and timely communication (i.e. internal memos, team alerts, etc.) to the team outlining any changes to client or internal processes, procedures or rules. Work with the Operations team to ensure the appropriate reference documents (SOP manuals, etc.) updated, as needed.Team Management & DevelopmentManage, coach and develop the Benefit and Resolution Analysts.  Work with Human Resources, Quality Assurance and Management team to address performance and/or quality issues.Evaluate team members for assignments and advancements.Identify performance trends and patterns and coach the Benefit and Resolution Analysts accordingly.Hold regularly scheduled meetings with the team and each individual team member to provide updates and review performance, progress on goals, and issues.Focus on both employee development and team building initiatives.Responsible for the interviewing and hiring process.Prepare performance evaluations, goal setting and performance management reviews in accordance with corporate policies and applicable laws.  Deliver, set action plans and follows up with appropriate individuals.Promote and maintain a team environment.Monitor team attendance according to departmental standards.Other duties as assigned.Knowledge and Expertise Required Experience: Strong leadership, analytical and critical thinking skillsStrong communication and coaching skills (written and verbal)5-7 years of experience leading or managing teams of 8 or more peopleExperience in listening to customer calls and providing feedbackAbility to identify trends and opportunities to enhance the customer or colleague experience and provide recommendationsAbility to coach/mentor and build teams effectively and demonstrate interpersonal skillsAbility to multi-task and adjust quickly to changing prioritiesManage time effectively and ability to work independently (self-starter)Committed to providing superior customer service.Enjoys working with and guiding others in their professional growth and developmentKnowledge of Human Resource practices and employment policiesChampions ChangeProficiency using MS Excel, Word, PowerPoint & VisioPreferred Experience: 3-5 years experience in financial services industry, specifically working with large banks / credit card issuersEducation: Bachelor’s degree in Business, Communications, HR or similar disciplineWe offer you A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each otherevery day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon: Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. ,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2022-02-16T16:48:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-02-16T16:49:18.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:https://jobs.aon.com,logo:https://assets.jibecdn.com/prod/aon/0.0.43/assets/brands/https://aon.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1134557&hashed=154379},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Alpharetta,addressRegion:Georgia,streetAddress:1145 Sanctuary,postalCode:30009,addressCountry:United States}}}

Company info

Aon PLC.
Website : http://www.aon.com