Director Digital Product Design

Profile

Description

Humana is a Fortune 60 market leader in integrated healthcare whose dream is to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana starts from within, and is committed to providing progressive benefits that advance team members' careers and job satisfaction. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive.

Against that backdrop, we are seeking an accomplished and inspirational leader for the newly-created role of Director, Digital Product Design, a role that works at the intersection of health care and technology. Operating on an enterprise scale, the Director will lead a broad Digital User Experience team, bringing together three existing teams in the Research, Visual and Interaction Design, and Content Strategy and Copywriting domains. As the accountable Humana executive for the digital experience across Humana's many websites and mobile applications (e.g., Humana.com), this leader will have significant impact at Humana. This executive will be responsible for applying Digital experience expertise, business acumen, and technical knowledge to solve complex problems for the business and support the broad goal of utilizing human-centered design to drive growth of Humana's digital products.

The Director will report directly to the Vice President of Humana's digital experience solutions organization, and will directly manage a team of roughly 70 Humana associates and contractors, while also leading extensive dotted line, matrix relationships across numerous other functional areas internally.

Responsibilities

Key Responsibilities and Deliverables

Drive major enterprise-wide decisions related to digital experience strategy, initiative prioritization, and vision setting to translate strategy into action.

Function as a senior advisor and executive partner to various business segment executives within Humana, with the ability to be a strategic thought-partner and to synthesize and communicate complex ideas.

Lead, develop, mentor, and inspire the digital user experience research and design teams for Humana, accountable for digital experience across Humana's consumer-facing web and native mobile app properties.

Provide executive thought leadership and direction to a research team that conducts rigorous, mixed-methods research to better understand the needs of the community.

Drive the evolution of Humana's digital experience design vision, generating and iterating on human-centered design solutions to meet the needs of the customer.

Provide direction towards information architecture, content strategy, and copy writing that create a simple, world-class experience.

Partner and collaborate cross-functionally with product management, engineering, data science, program leaders, and leadership to ensure that research insights, design, and content work are delivered in a timely and impactful manner.

Guide the team to develop best practices for ensuring a high bar of quality by both implementing strategies and demonstrating strong technical knowledge and skills.

Embrace and contribute to Humana's Agile methodology of working, including emphasizing the importance of collaborating with other areas across the business towards ensuring alignment to enterprise efforts.

Execute in a fast-paced and fluid environment.

Provide leadership to a team of product design professionals, driving associate engagement initiatives, developing and managing talent, and leading change efforts.

Recruit new team members and actively participate in the hiring process.

Key Candidate Qualifications

The ideal candidate will possess extensive (typically at least 10 years) experience leading digital design and UX/IA practice, including experience with large, complex digital properties with multiple KPIs. This person will be a thought leader in digital experience, who anticipates changes and disruption to see opportunities for the future, and drives a future-focused agenda to build strategies from present to future state. He/she will be a proven leader of people with a record of success in attracting, developing, and motivating top talent from inside and outside of the organization, preparing direct reports for expanded responsibilities, and expanding and elevating the capabilities and performance of their team.

In addition to the above, the following technical qualifications and personal attributes are sought:

Excitement for building team culture, hiring, and promoting digital experience education within the greater organization.

A portfolio of research, design, and/or content strategy work executed under your leadership, which showcases exceptional research and design craft.

Proven understanding of the interconnection of research, design and content, and experience leading teams where that connection is not just recognized, but embedded into its culture and working model.

Demonstrated source of inspiration within the organization and broader UX/design community.

Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences.

Recent experience in or supporting a large, highly matrixed company (i.e., Fortune 250), with proven ability to influence leaders and key stakeholders in such an environment

Excellent relationship-building skills and proven ability to work collaboratively through various departments and functional areas, promoting a culture of proactive teamwork.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com