CoverWallet-Customer Experience Manager

Profile

The Customer Experience Manager is responisble for managing the CSM (Customer Success Manager) & Upmarket CSM team:The CSM team focuses on assisting our customers with their requests for coverage changes, billing questions, discussing policy coverages, claim inquiries, audit disputes, etc.  They work with our insurance carriers to request  endorsements that are needed.  The role requires a NYS Insurance License.The upmarket CSM role also includes handling upmarket accounts, the Exposure book and working closely with the Upmarket AMs. ​Collaborate with other managersInsurance and process training for teamHandle escalations from customers, team and other teams (as appropriateHandling retention, endorsements and providing coverage advice to customersCertificate and endorsement processingEFT calls (to place clients on automatic payment schedulesAdditional documentation required callsEducation/Experience :Bachelor's degree in business or relevant area of study6-12 months of commercial insurance experienceValid Property and Casualty licenseExperience with commercial insurance certificates, endorsements and coverage counseling Experience working with a broad mix of commercial insurance carriers and productsTechnical:Basic computer literacy, G suite preferred and Salesforce a plusStrong ability to communicate via email and phoneProfessional: Ability to build strong relationships, initiate action and adjust to change are key attributes to this roleDemonstrated strong verbal, written and interpersonal communication skillsCreative problem solver with strong analytical skills; self-motivated; excellent communication skillsAbility to take the initiative to gather and use customer feedback to identify both needs and opportunitiesWe offer you:A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 2504439,qualifications:UNAVAILABLE,responsibilities:The Customer Experience Manager is responisble for managing the CSM (Customer Success Manager) & Upmarket CSM team:The CSM team focuses on assisting our customers with their requests for coverage changes, billing questions, discussing policy coverages, claim inquiries, audit disputes, etc.  They work with our insurance carriers to request  endorsements that are needed.  The role requires a NYS Insurance License.The upmarket CSM role also includes handling upmarket accounts, the Exposure book and working closely with the Upmarket AMs. ​Collaborate with other managersInsurance and process training for teamHandle escalations from customers, team and other teams (as appropriateHandling retention, endorsements and providing coverage advice to customersCertificate and endorsement processingEFT calls (to place clients on automatic payment schedulesAdditional documentation required callsEducation/Experience :Bachelor's degree in business or relevant area of study6-12 months of commercial insurance experienceValid Property and Casualty licenseExperience with commercial insurance certificates, endorsements and coverage counseling Experience working with a broad mix of commercial insurance carriers and productsTechnical:Basic computer literacy, G suite preferred and Salesforce a plusStrong ability to communicate via email and phoneProfessional: Ability to build strong relationships, initiate action and adjust to change are key attributes to this roleDemonstrated strong verbal, written and interpersonal communication skillsCreative problem solver with strong analytical skills; self-motivated; excellent communication skillsAbility to take the initiative to gather and use customer feedback to identify both needs and opportunitiesWe offer you:A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2022-02-14T18:29:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-02-14T19:38:12.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:https://jobs.aon.com,logo:https://assets.jibecdn.com/prod/aon/0.0.43/assets/brands/https://aon.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1134557&hashed=154379},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Victor,addressRegion:New York,streetAddress:7910 Lehigh Crossing Rd.
Suite 1,postalCode:14564,addressCountry:United States}}}

Company info

Aon PLC.
Website : http://www.aon.com