Director Hilton Experiences Merchandising amp Optimization

Profile

***This role is based out of our office in McLean, VA (open to candidates willing to relocate)***

The Global Marketing team brings to life the unique promise of Hilton's portfolio of brands by defining, creating, and delivering exceptional multi-channel marketing campaigns designed to drive business results.

What will I be doing?

The Partnership Development and Experiences team is responsible for exploring, building, and managing the prospect roadmap, and driving development of new enterprise partnerships. The team also has responsibility for developing and driving Hilton’s Experiences business by curating a network of best-in-class partners and service providers to provide our guests with access to activities and services to complement their stays (i.e., local tours, attractions, events, dining, etc.).

The Director, Hilton Experiences, Merchandising & Optimization has responsibility for developing and executing strategic merchandising plans to improve product sales and achieve business goals for Hilton and our providers. You will manage the pipeline and roadmap of potential partners to enhance our Experiences offering, meet guest expectations, and drive Hilton Honors member engagement.

In addition, you will partner with teams across the business to promote the strategy and gather the necessary support and resources. As part of the broader commercial team, you will also support other critically important projects that are connected to the company’s strategic and commercial objectives.

The role requires a proactive leader who can handle complex provider and partner relationships and can lead the execution of that strategy to achieve defined business goals and metrics. You should be experienced in relationship management, project management, possess creative problem-solving skills, and have a passion for execution, innovation, and business development. The Director will be required to work and align cross-functionally, oversee the work of several groups and partners, serve as a subject matter authority on key terms and processes, and work independently to lead multiple initiatives.

More specifically, you will:

Help craft the vision for the future of Experiences offering through market opportunity research, cost/risk analysis, and relevant offerings based on audience, brand, and location

Build new Experiences provider relationships directly, and identify processes for measuring the impact and success of these experiences,

Work with a variety of teams and leaders across the organization and externally with providers and partners as a key partner

Recruit and mentor best-in-class talent while building a hard-working, thriving environment to promote a highly engaged and dynamic team culture

Build sustainable onboarding processes, pricing strategies, research capabilities to drive consistent performance for our hotels, our providers, and our guests

What are we looking for?

We believe success in this role will demonstrate itself through the following attributes and skills:

Strong commercial acumen with experience in partner negotiations

Skilled at motivating and encouraging a team and identifying and grow outstanding talent

Ability to distill a large creative vision into a clear roadmap with repeatable processes

Passion for experiences and adventures combined with a business owner mentality

Ability to build positive relationships both internally and externally – influence decision makers in a highly matrixed environment, and establish and grow strong partnerships externally

Confident presenting to senior executive and owner audiences

Data-driven decision-maker, with an ability to thrive in both strategic and tactical environments

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

Ten (10) years of work experience

Five (5) years of experience in loyalty, marketing, experiences, partnerships, or merchandising

Five (5) years of management experience (direct reports, cross-functional teams, and/or matrixed projects)

Flexibility to travel 20%, as required

Hybrid role based out of the McLean, VA office (three days in person, two days remote)

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

An advanced degree (MBA or similar degree)

Global/cross-cultural experience and knowledge of franchise organizations

Hospitality, travel, or other similar industry experience

What is it like working for Hilton?

The future of hospitality is bright at Hilton (https://www.hilton.com/en/): a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits (https://jobs.hilton.com/us/en/benefits) such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive (https://jobs.hilton.com/us/en/diversity-home2) environment for all. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job: Sales and Marketing

Title: Director, Hilton Experiences, Merchandising & Optimization

Location: null

Requisition ID: COR013QS

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com