Senior Product Manager WiFi

Profile

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Broadband has become Comcast’s hero product and now more than ever our customers depend on the fast, reliable & secure connectivity that the Connect Living team helps provide. We know that each household is unique and has different connectivity needs which is why one of our central tenets is to make WiFi Personal. This means identifying and fixing issues before they are noticed. It means providing transparency around service delivery. It means providing help that is tailored to a customer’s specific problem. It means creating incredibly simple digital tools that empower everyone, including non-technical users, to identify and solve problems on their own and to seamlessly connect them with an agent or technician when they can’t. Reporting to the Sr Director, WiFi Experience, you, as the Senior Product Manager, Personal WiFi Diagnostics, will supervise the product strategy, design, and development of our suite of connectivity diagnostics tools. These solutions will provide a consistent and empowering experience through easy-to-use and elegant client application interfaces. Working in partnership with the engineering team and key stakeholders from the business and care teams, you will define, drive and deliver solutions which will provide customers the tools they need to understand and manage their connectivity. Additionally, you will:

Job Description

Core Responsibilities

Define the Personal WiFi diagnostics product strategy, product roadmap, and measurements of success.

Take a data-driven product approach in order to report on and optimize against those measurements of success.

Own development across the following product lifecycle phases – product delivery, deployment, and optimization.

Interact with a multi-disciplinary project team using the Agile/Scrum methodology to provide constant feedback throughout the development effort.

Lead and achieve balance between business, technical, and user requirements while tracking to budget.

Prioritize issues based on perceived user value, metrics, and release planning, fulfill the product role within the scrum team, own the product backlog, and write user stories and acceptance criteria.

Lead backlog grooming, sprint planning and product demo sessions, inviting appropriate partners as needed.

Set, communicate, and keep the team focused on sprint goals.

Maintain responsibility for the detailed roadmap and release planning.

Gain and maintain domain expertise in our rapidly evolving industry.

Lead in the transformation from incubation to deployment, maintaining both broad and in-depth knowledge of customers and stakeholders.

Build strong working relationships with key stakeholders within the Company, including business units and engineering teams.

Solicit constant feedback from users of the platform.

Regular, consistent and punctual attendance.

Other duties and responsibilities as assigned.

Preferred Qualifications

Below is our list of preferred qualifications. We know that people with different skills and experiences can be successful in this role as well. For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway.

Standards of Integrity - exhibit the highest personal and professional standards of integrity and ethics, maintaining the trust and respect of peers.

High level of accountability – take ownership of problems and see them through to resolution.

High energy – thrive in a fast-paced, high-rate-of-change setting; ability to balance competing priorities in a very dynamic environment.

Teamwork – have strong collaboration skills with experience in bringing together cross-functional teams.

Execution-oriented - know the art of the MVP. Break down the work into phases, ship experiences, study how customers react, and iterate.

Data Driven - love numbers and charts and understand the story they are telling. Understand how to dig into data and uncover what is really going on.

Consensus Builder - have the ability to influence partners with diverse points of view and build consensus.

Big picture mindset – have the ability to zoom in and out of details and balance both technical and strategic demands.

Exceptional organizational and program management skills – be able to breakdown and track complex projects, to integrate input from multiple sources, and to identify and track dependencies across projects.

Domain knowledge – exhibit some knowledge of WiFi / connected home

Product management experience – be good at defining and delivering successful products in the digital space.

Familiarity with UX design – have knowledge of UX best practices and an ability to guide visual design.

Agile experience – be familiar with and have experience in Agile/Lean Development environments.

Validate market problems – be able to identify and validate the value of market needs before significant resources are committed to build product.

Product definition – create clear, detailed, and concise user stories with acceptance criteria to convey concepts and ideas to the cross functional Agile team.

Roadmaps and Releases –manage release plans and roadmaps to convey delivery plans to all stakeholders.

Background – preferably have a background product development or software development.

The Team

On the WiFi Experience team, we enjoy our jobs and working together. We’ve included some of our values here. If you would like to work on a team like this, please apply.

We value a workplace in which everyone can be their authentic self each day.

We value each other, caring before criticizing.

We value people over process and procedures.

We value diversity of opinion: it drives better design.

We value elegant and simple design over complex and cumbersome patchwork.

We value collaboration and openness over self-serving behavior; no ball hogs allowed.

We value attitude over aptitude

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com