Company name
Comcast
Location
Philadelphia, PA, United States
Employment Type
Full-Time
Industry
Manager, It
Posted on
Aug 02, 2022
Profile
Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.
Job Summary
Responsible for leading a team of Software Development Engineers in the planning and designing of software and web applications. Manages projects from design to testing, including new programs, enhancements and modifications. Collaborates with Quality Assurance team to conduct testing. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.
Job Description
Core Responsibilities
When joining Digital Self Service, you will be part of a team that is building tools to empower customers to help manage and troubleshoot their accounts. This role is specifically looking for a leader to support and manage all aspects of of Digital facing service journey websites including convergence efforts. This role will act as the engineering lead for MyAccount and support of our agile product and development teams, working together and leading not only other engineers but also with Product Managers, Scrum Masters, Solution Designers, QA engineers, DevOps and Production Support teams. Some of your responsibilities will be to:
Knowledge of React JS and Front End development at scale is a must
Ability to deal with ambiguity and drive to clarity
Continuous improvement - both for process and technology/tech debt retirement
Servant Leadership and how that translates to people development / feedback to the team
Ability to influence the team without authority
Strategic planning - Defining a vision and getting both business and technology team aligned and driving towards for MyAccount
Applying the principles of data driven management to help drive a KPI and metric driven culture to foster continuous improvement and growth mindset in the team
Good communication and team management skills
Other Responsibilities / Skills
Implement best practices and processes, and assist your team with eliminating technical debt
Knowledge of Sitecore is a plus
Follow our agile Scrum process, working in sprints together with the rest of the team to deliver on time with technical quality
Work with our tech stack and tooling which includes, but is not limited to: ReactJS, TypeScript, Azure, GitHub, Jenkins/Shuttle, and Concourse CI
Continuously improve yourself, the team you support and the products you work on
Understanding of core web technologies HTML/JS/CSS, Typescript
Azure and Sitecore knowledge a plus
Oversees the planning and designing of software and web applications, including new programs, enhancements and modifications.
Provides guidance to Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Software Engineering and other teams.
Directs implementation initiatives for new software products and applications. Organizes software update process for existing applications and coordinates the roll-out of software releases.
Manages all the deliverables to ensure adherence to deadlines, specifications and budgets. Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team.
Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products.
Develops proposals, hardware/software changes and other capital expenditure projects.
Manages professional and non-exempt employees, conducting work performance reviews and Ensures work performance is adhering to Company standards. Mentors, trains and develops staff.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.
Company info
Comcast
Website : http://corporate.comcast.com