Manager Client Solutions Programmatic - FreeWheel

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for managing a team tasked with successful implementation of technology offerings and documentation of the technical specifications. Ensures team acts as the primary externally-facing technical specialist for the scoping, integration, activations and overall execution of projects which extend client use of IP-based dynamic advertising insertion products. Ensures staff is properly trained against a given range of product specializations, ensuring new activations are completed quickly, efficiently and at a high level of quality. May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.

Job Description

About the team

FreeWheel takes an innovative, collaborative, and white-glove approach in providing best-in-class services and forward-looking business solutions for the media industry. This opportunity is at FreeWheel, a Comcast Company, and will be principally focused on Beeswax, our Demand Side Platform (DSP) programmatic offering.

The Client Solutions team ensures our clients experience exceptional service from implementation through to retention. We use our deep domain knowledge, system expertise and close engagement with our clients to ensure Freewheel is delivering to meet our client's critical business challenges and evolving needs.

We are tasked with developing creative and pioneering software solutions to the business challenges faced by the world's largest Media and AdTech companies. We are a vital partner for other Freewheel functions, and your communication skills, passion for media, and business & technical acumen will all contribute to the development of complex solutions that power the future of the industry. Your solutions will take many forms, from proof of concepts and demos, to large multi-faceted deployments of new and existing demand-side technology.

About the role

Reporting to the Director, Client Solutions, this is a line management role for FreeWheel's Solutions Engineering function for our proprietary Demand Side Platform (DSP). They will use their skills and experience to improve the scalability and sustainability of our global team for product implementations, improving our client's time to value and return on investment for our products and services. They govern the implementation and optimisation service model for our software and services, collaborating with other functions across FreeWheel to bring new technology to market, fromGo-To-Market(GTM) strategy to general acceptance implementation and ensuring all of our products have a best-in-class solution fit. They will be responsible for a global team who can be deployed on global, regional and/or local opportunities as required.

Responsibilities

Line management of a team of Solutions Consultants spanning US and EMEA, including performance reviews, career growth planning, regular 121s and team/ individual support, guidance, coaching and management of escalations

Manage current and future team resourcing and capacity based on active and future pipeline opportunities

Partner with commercial teams by resourcing pre-sales opportunities, assessing solution fit for clients

Take ownership of all Solution Engineering responsibilities for BaaS, DSP and Professional Services activities, working closely with Revenue, Services, Product and Engineering functional leads

Define strategies to meet client and internal business needs, focused on continuous improvement

Govern the design and evolution of our Solutions Engineering service model and discipline; focused on Product Implementations & Optimisation and Professional Services

Manage internal senior stakeholder relationships across Client Services, Revenue, Product & Engineering, and HR business functions as needed, ensuring we are aligned and geared up for success

Manage senior and executive level engagements with key client stakeholders as required

Work with Product and Engineering through the product lifecycle to ensure that products meet agreed market & client requirements

About You

We are looking for someone that is client-centric, strategically minded and an exceptional communicator.

We are looking for someone with experience line managing a diverse team of individual contributors

We expect someone who has a solid background in SaaS and loves to creatively evolve service models with scalable and sustainable strategies

You care deeply about delivering quality and value for clients and act as a strong internal advocate, developing relationships with clients and internal teams built on trust earned through quality delivery

You favour scalability and process governance and so have the discipline to implement intelligent and standardised processes as you go, rather than needing to re-solve the same problems

You are an extremely well organised and structured thinker

The successful candidate should have:

Strong understanding of the AdTech industry and the Programmatic advertising ecosystem

Strong understanding of openRTB-enabled technologies

Familiarity with Python and SQL

Familiarity with AWS or comparable cloud services

Excellent consultative aptitude with strong client-facing communication skills; ability to explain topics ranging from technical capabilities to value propositions to CEO's and CTOs,

A degree of technical acumen with implementing/ optimising/ managing SaaS solutions - the role is semi- technical; you will need to understand technical concepts working with technically minded solutions engineers and product & engineering teams

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Salary:

National Pay Range: $77,665.99 USD-$182,029.67 USD

Additional Range: This job can be performed in New York City, with a Pay Range of $116,498.99 USD - $174,748.48 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com