Voice CECP - Senior Product Manager

Profile

Description

The Voice CECP - Senior Product Manager conceives of, develops, delivers, and manages products for customer use. The Voice CECP - Senior Product Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Voice CECP - Senior Product Manager understands the strategic vision of the organization and develops the product vision. They are responsible for aligning the program roadmap to the portfolio canvas. Their focus will be on voice capabilities within the Consumer Experience Centered Platform (CECP). The product manager meets with business stakeholders at the Vice President, Director, Manager, and professional levels to understand & represent the voice of the customer. They lead product owners in a matrix fashion assisting them in decomposing features into stories. The product owner leads team calls composed of 3-5 product owners, IT designers, architects & other key team members. They are responsible for prioritization, and issue resolution decisions, which at times are ambiguous. Work is performed without direction. This individual exercise considerable latitude in determining objectives and approaches to assignments.

Required Qualifications

Minimum 1 year of experience as a Product Owner

Experience driving teams and management to decisions

Experience working with cross functional teams

Experience working with various teams simultaneously

Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action

Core business hours align to Eastern Standard Time (EST)

Must have ability to support after-hours releases based on business need

Experience in managing and gathering requirements from stakeholders

Ability to effectively break down barriers to maintain progress on initiatives

Work-At-Home Requirements

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 25x10 (25mbps download x 10mbps upload) is required.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

Contact center design experience related to telephony

Experience with Azure DevOps or Jira Align

Experience with Microsoft Visio

Diplomatic with strong negotiation and conflict resolution skills

Healthcare insurance industry experience

Covid-19 Vaccine Policy

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Additional Information

This role is a remote opportunity that will require up to 5% travel depending on business needs

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. #LI-Remote

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com