Technical Field Enablement Program Manager

Profile

\u003cp\u003e\u003cstrong\u003eOUR VISION: THE WORLD. SUBSCRIBED.\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eCustomers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.\u0026nbsp;\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eIn the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eOur vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book \u003c/span\u003e\u003ca href=\https://www.zuora.com/subscribed/author/\\u003e\u003cspan style=\font-weight: 400;\\u003eSubscribed\u003c/span\u003e\u003c/a\u003e\u003cspan style=\font-weight: 400;\\u003e).\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eAs consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eTHE TEAM\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eSales Enablement \u0026amp; Operations is the heartbeat of Zuora’s tier one Field Sales team. With an innovative operational infrastructure and enablement cadence, we empower our front line sales team to systematically sell better, faster, and more efficiently as they partner internally and externally with our customers, prospects and ecosystem partners. So, it's no surprise we strive for operational excellence in all that we do.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eYOUR MISSION:\u0026nbsp; \u003c/strong\u003e\u003cspan style=\font-weight: 400;\\u003eThe mission of the Field Effectiveness/Enablement team is to own/influence readiness initiatives to help the Field achieve growth:\u0026nbsp; sell more, sell faster, build improved customer relationships, be more productive, reduce ramp time and guide the customer through the Journey to Usership.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eTHE OPPORTUNITY\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eThe “field” is responsible for building our customer base and generating revenue for Zuora. This is a pivotal role to facilitate the readiness of the field organization and directly impacts Zuora revenue and happy successful customers. You will join the Technical Enablement team to help meet the readiness goals of our Sales Engineering, Customer Service and Pre-sales Global Services teams.\u0026nbsp; Programs and activities include: New hire onboarding, sales methodology framework updates, learning curriculum improvement, monthly \u0026amp; quarterly enablement events execution, and product enablement rollouts.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eThis role will also provide an opportunity to directly engage and partner with other organizations such as sales, product management, product marketing, and product education.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eWHAT YOU’LL ACHIEVE\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eExecution of onboarding activities for new hires, such as:\u003c/span\u003e\u003c/li\u003e
\u003cul\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eConfiguration of each new-hire’s onboarding plan with hiring manager\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eScheduling and performing kickoff introduction with new hire\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eTracking \u0026amp; management of new hires' progress\u0026nbsp;\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eDelivering new hire bootcamps\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eScheduling \u0026amp; execution of new hire certifications\u003c/span\u003e\u003c/li\u003e
\u003c/ul\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eDeliver in-classroom and virtual training for \u003c/span\u003e\u003cem\u003e\u003cspan style=\font-weight: 400;\\u003eexperienced\u003c/span\u003e\u003c/em\u003e\u003cspan style=\font-weight: 400;\\u003e technical resources world-wide\u0026nbsp;\u0026nbsp;\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eManage project workstreams in support of a larger technical training and enablement programs for the entire field.\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eProduct Enablement activities:\u003c/span\u003e\u003c/li\u003e
\u003cul\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eCo-deliver monthly product release enablement sessions and materials, for all field roles\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eMaintain \u0026amp; distribute supplemental product enablement content for the technical field within our learning and content management systems.\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eContribute to the design and delivery of that content\u003c/span\u003e\u003c/li\u003e
\u003c/ul\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eMaintenance of your own Zuora product functionality expertise, as well as Field Effectiveness’ learning and enablement technologies\u003c/span\u003e\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003eWHAT YOU’LL NEED TO BE SUCCESSFUL\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eExperience managing learning projects that use a variety of delivery methods, including web-based/eLearning, video, slideware, live instructor-led classes, recorded classes, and certifications.\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eCustomer facing experience, in technical pre-sales, services or customer success within a software company\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eStrong communication, presentation, facilitation and project organization skills.\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eSelf-starter who is successful at meeting project deliverables \u0026amp; deadlines\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eExpert familiarity with Google applications- gMail, Calendar, Sheets, Slides, and Docs.\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eB.S. in related technology field or B.A. in related business field is preferred\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eUnderstanding of SaaS, subscription and recurring revenue business models is preferred\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eAbility to travel globally and manage multiple time-zones\u003c/span\u003e\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003eABOUT ZUORA \u0026amp; OUR “ZEO” CULTURE\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eZuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eAt Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work.\u003c/span\u003e \u003cspan style=\font-weight: 400;\\u003eIn addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eTo learn more visit \u003c/span\u003e\u003ca href=\http://www.zuora.com/\\u003e\u003cspan style=\font-weight: 400;\\u003ewww.zuora.com\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eZuora is proud to be an Equal Employment Opportunity Employer.\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eThink, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eZuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eWe encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. \u003c/span\u003e\u003c/p\u003e}

Company info

Zuora Inc.
Website : http://www.zuora.com