Associate Director CRM Marketing Remote

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Job Information

Humana

Associate Director, CRM Marketing (Remote)

in

Troy

Michigan

Description

As a company whose primary focus is on the well-being of its members, Humana is dedicated to demonstrating that Human Care is a more human way to deliver health-care. We believe our role goes beyond that of an insurer to that of a well-being partner who will empower customers to live a life that's healthy, active, and rewarding.

We are seeking a data driven and digitally savvy Associate Director, Marketing to lead our marketing team's Acquisition Marketing for a key Humana line of business, Humana Pharmacy.

Responsibilities

The Associate Director is responsible for go-to-market planning, execution and collaboration across teams of marketing that drives adoption of Humana Pharmacy and for the development and mentoring of team members.

Primary Responsibilities

Manage team, communicate and partner across teams on key Acquisition initiatives that support Pharmacy

Develop go-to-market strategies that support Humana Pharmacy growth objectives and manage these through execution with clear communication on outcomes and progress

Evolve programs to be more data and consumer insights driven

Activate segmentation and test/learn plans

Work with data and analytics teams to measure effectiveness of programs and be able to communicate these results across Humana Pharmacy and Marketing

Grow team members, act as a player-coach to cultivate a high performing team

Develop and manage marketing budget

Define channel strategies for programs and ensure test/learn plans are in place to evolve our channel effectiveness

Successfully manage several initiatives at once and drive clear prioritization with team, leadership and partners

Key Relationships

The Associate Director will work closely with key leaders in Humana Pharmacy and Marketing with shared goals. Must demonstrate ability to build deep relationships with partners through accountability, communications and presence.

Required Qualifications

Bachelor's degree

8 years of experience in consumer acquisition marketing with some combination of digital, database or direct marketing as well as roles in metrics driven, customer centric businesses with record of success in driving test & learns to increase efficacy

Experience managing team of direct reports and ability to influence others cross-functionally

Aptitude to understand data, define test plans and analyze results, assess marketing performance and make data-driven decisions about future marketing activities and investments

Strong strategic, critical thinking, and conceptual abilities; capability to lead strategic discussions, and turn those into plans and tactics that are executable and measurable

Outstanding written and verbal communication skills, including proficiency to synthesize complex ideas and technologies

Preferred Qualifications

MBA or related master's degree

Experience in e-commerce consumer marketing

Familiarity with marketing automation & CRM marketing tools, such as Adobe Marketing Cloud and/or Salesforce Marketing Cloud

Additional Requirements/Information

Covid-19 Vaccine Requirement

We will require full COVID vaccination (https://www.cdc.gov/coronavirus/2019-ncov/vaccines/fully-vaccinated.html#vaccinated) for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.

If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.

Work at Home/Remote Requirements

Must ensure designated work area is free from distractions during work hours and virtual meetings

Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required

Travel

Based on current guidance from the CDC, local and state governments, and Humana leadership related to the coronavirus (COVID-19) outbreak have extended travel restrictions until further notice. The policy will be reassessed as the situation warrants. Once these restrictions are lifted this role may require quarterly travel depending on business needs.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com