Store Manager Commons amp Cumberland- VolShop

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Store Manager Commons & Cumberland- VolShop','230000000R','!*! 

Store Manager Commons & Cumberland Locations - VolShop

Market Range 08

JOB SUMMARY

Responsible for the operations of the VolShop's Commons and Cumberland stores, providing direction and leadership.  Hires, trains and manages 20 students and 1 full-time assistant manager.  Ensures excellent visual merchandising. Suggestions to buyers. Monitors and evaluates store financial reports.  Provides feedback on store operations and opportunities. Handles customer complaints, enforces university policies, solves problems, and grants exceptions to policies to uphold customer service standards. Evaluates risks & minimizes loss from shoplifting and transfer errors.

','!*!WORK PERFORMED

Provides direction and leadership to two retail stores for the VolShop; the University Commons VolShop and the Cumberland Ave. VolShop.  Responsible for all operational aspects of store management; hires, trains, evaluates and schedules one assistant manager and up to 20 student staff for both stores. Works with Assistant Director to acquire card/key access for store entry by staff, communicating with HR manager for employee hires and terminations. Provides direction and implementation of daily tasks for staff.  Works with supervisor to establish store sales goals, monitoring and controlling expenses, and managing staffing in relation to sales patterns. Trains and role model’s exceptional customer service.  Resolves customer complaints and requests.  Coordinates and communicates with Student Union VolShop and the Team Shop and Events locations staff for merchandise or assistance. Exhibits exceptional organizational skill and excellent communication.

 

Reconciles daily sales processes with VolShop Accounting for accuracy and cash control.  Resolves all cashiering transaction errors and is accountable for providing documentation to VolShop Accounting staff and University Accounting. Responsible for the merchandising layout of both stores; working with the merchandise buyers to ensure appropriate merchandise assortments for both stores.  Transfers merchandise as needed for online orders and coordinates merchandise needs in other stores.  Responsible for loss prevention best practices; investigating and reporting inventory shortages. As needed, transfers merchandise from store locations to order fulfillment.  Coordinates merchandise delivery with distribution center.

 

As needed, opens and closes stores daily, ensures stores are neat, clean and organized.  Works with Marketing Manager on updated signage needs and participates in monthly marketing planning.  Ensures all store information on website is accurate and up to date.  Participates in annual physical inventory of stores.  May work non-traditional campus hours, including holidays, nights and weekends.  Must work all home football games.  Responsible for covering staff shortages. 

 

MINIMUM REQUIREMENTS AND DESIRABLE QUALIFICATIONS

 

High school diploma/GED

Experience supervising 10 or more employees

1-year experience working in a fast-paced retail environment

1-3 years’ experience with point of sale, cash handling and customer service

Ability to work holidays, nights, and weekend and all home football games for the University of Tennessee

 

PREFERED REQUIREMENTS AND DESIRABLE QUALIFICATIONS

 

Bachelor’s degree

Multi-store supervision experience

Knowledge of collegiate market

NetSuite ERP Computer System

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Company info

The University of Tennessee, Knoxville
Website : https://www.utk.edu