Community Engagement Manager - CenterWell - Atlanta GA

Profile

Description

CenterWell Senior Primary Care is the new brand for a primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Nevada, North Carolina, South Carolina and Texas. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health.

CenterWell is on a trajectory to double its footprint and the number of patients it serves over the next two years by expanding to new markets and growing patient panels in existing clinics. The Community Engagement Manager is responsible for generating growth and revenue for our business by developing and leading sales teams that introduce the community to the CenterWell brand and procure new patients for our clinics.

Responsibilities

The Community Engagement Manager will have market oversight over the consumer sales channel, which is responsible for generating new patient enrollments through engagement with the community and individual seniors. Sales teams engage with prospective patients by leveraging strong, lasting relationships with community partners, hosting community events that introduce our brand and special model of care, and supporting health and well-being activities in our primary care centers and virtually.

The Manager's responsibilities include:

Motivating, developing and supporting consumer sales team within the market

Hiring and training representatives to support the Partners in Primary Care brand and create a best-in-class consumer sales team

Development and oversight of patient enrollment targets and performance management

against targets at individual, clinic and market level

Developing tools and capabilities that can be deployed to support the community engagement team, including promotional programs, new categories of community partners and innovative lead development techniques

Procuring and managing partners that provide access to local community

organizations (e.g. retailers, service organizations, food banks, etc.)

Optimization of CRM tool (Salesforce) for lead development, tracking, analytics and

compensation purposes

Strong collaboration with marketing, B2B sales, market operations, and analytics teams to develop growth strategies and drive overall market performance

Ideal Location for role: Must be willing to work among the clinics and community in the Greater Atlanta Area.

Required Qualifications:

Team Management experience; experience with leading teams

3 years' experience in sales leadership

Managed Health Care experience focusing on our Medicare population

Strong relationship/partnership building skills

Healthcare Sales and Marketing background

Sourcing Team experience

Strong performance orientation around sales goals and metrics

Process development expertise

Proven ability to understand specific consumers and communities in order to drive sales

strategies for them

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits

Ability to travel 20-30%

Must have the ability to travel regularly within the Greater Atlanta region to all CenterWell clinics in the market.

Preferred Qualifications:

Management of Salesforce System

Bachelor's degree with 3 years sales or ad agency experience

Prior health insurance industry experience

Experience and proven ability to motivate a team that produces stellar results

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will read to a set of interview questions and you will enter/text responses to each question. You should anticipate this interview to take about 10 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com