Technical Project Manager Site Reliability Engineering

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary

The Site Reliability Engineering organization has multiple openings for experienced Technical Project Managers to join our team! The Technical PM is responsible for working with Agile teams to help them deliver value to our internal Comcast customers. This individual will collaborate with teams to support enhancing the Innovation Operations Platform that is being rolled out across Comcast as a central ticket management platform. The Technical Project Manager is responsible for facilitating the successful, on-time, high-quality delivery of various product development activities by providing process management, coaching, and measurement of progress for one or more Scrum teams. You will work closely with these teams and with other Scrummasters in the organization to define and implement principles and practices of multiple agile frameworks, primarily scrum and SAFe.

Job Description

Core Responsibilities:

Responsible for the planning and facilitation of standard meetings to include: backlog preparation, iteration planning, retrospectives, iteration reviews, and daily stand-ups.

Engage with various business units to resolve obstacles to deliver on stated goals and helps to negotiate working agreements.

Engage and assist the product owner to ensure that work requests are accurately articulated, prioritized, and detailed.

Work to identify blocked or stalled user-stories and assists the team in learning to resolve the issues or assist in acquiring a resolution.

Our Team:

We have a bias for action and outcomes

We are agile and seek continuous improvement

We are passionate about winning together

We treat customers as partners

We value delivering usable solutions now and iterative refinement over holding out for a flawless solution later

Qualifications:

Bachelor's degree

3-5 years of managing teams operating in the SAFe / Agile methodologies

Agile/scrum certification is a plus

ServiceNow knowledge is a plus

Excellent analytical problem-solving skills and ability to synthesize data from multiple sources to help to address team impediments.

While a technical degree is not required, you must have strong technical proficiency, a passion for technology and innovation, and the ability to communicate with technical teams.

We do not overweight Comcast experience - this role is not already targeted for an internal applicant, so anybody interested inside or outside of Comcast should apply

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be hard-working learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com