Sr. Director Network Operations Engineering

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for overseeing and directing the engineering group responsible for each of the Networking technologies. Directs an engineering team capable of executing large projects accurately taking into account varied and unique product requirements and balancing the priorities of those projects. Acts as an interface to third party vendors from a business and engineering perspective with respect to requirements for meeting company goals and with respect to licensable technology. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals. This is a West Divison Shared Services construction role focusing on engineering operations support (EOS), including presales, addressing, GIS, intake, and reporting.

Job Description

Core Responsibilities

Maintains communication of project statuses and drives for continued improvement in quality and availability of each product offering.

Works closely with field operations, product development engineers and business development staff.

Directs technology development and field introduction through design engineering, vendor interaction, lab testing and field soak.

Provides a sustaining engineering role for networking technologies.

Builds relationships with the Division and Market Engineering and Operations, National Engineering and Operations and Corporate Business development groups.

Works in conjunction with Test and Quality Assurance organization to optimize quality control of devices and technology.

Deploys new functionality quickly and accurately, minimizing disruptions even during maintenance windows.

Ensures the definition, implementation and maintenance of all network engineering infrastructures.

Ensures technology strategy is aligned to execute business initiatives. Evaluates, creates, implements and reviews architecture models to meet business initiatives.

Develops and implements best practice security standards to ensure the security of all systems, applications and data. Develops, implements and maintains business continuity and disaster recovery plans.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Additional Responsibilities

Drive team to operational metrics and results

Strategic thinking to optimize organizational structure

Lead team to successfully work Intake, Presales and Addressing Queues

Partner with regions and functional areas to ensure needs are being met

Lead team to operational excellence

Implement strong organizational health

Develop analytics and reporting to support our partners

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com