Implementation Manager Compliance Solutions

Profile

ADP is hiring a Implementation Manager (Compliance Solutions):

Are you an experienced Leader that can build, direct, and inspire teams?

Do you have a passion for developing talent and processes?

Can you develop new and innovative ways to increase revenue and long-term retention opportunities?

In this role, you will be responsible to ensure the effective leadership and management of the Implementation processes of the Smart Compliance suite of services. ADP Smart Compliance integrates with ADP HCM platforms, as well as many other leading enterprise resource planning (ERP) and applicant tracking (ATS) solutions.

You will collaborate with peers and counterparts in the identification, development, and implementation of business unit wide implementation strategies, initiatives, and support methodologies to achieve Compliance Solutions strategic goals. Additionally, you will be responsible for growing the business, lowering cost of new client implementations, improving the business operations, and increasing client satisfaction.

You will be specifically aligned to the Wage Payments product within our Employee Financial Solutions (EFS) Business Unit and report to the Vice President of Implementation for EFS.

You will also be a Sr. Leader across the entire Implementation Organization, where you will partner with other leaders to drive process improvements, increase client satisfaction and focus on associate engagement.

We can’t forget that you will have strong facilitative leadership skills, change management, business/finance, process analysis, and project management experience which is essential to success.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ , multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

What you’ll do:

Be accountable for contributing to the definition, development, rollout, and effective management of strategic plans that drive quality implementations, client and associate satisfaction and loyalty, and revenue growth.

Assist with the establishment of team goals across the Implementation organization, and effective measuring/communicating of performance against established goals to drive continuous improvement in delivering services to the client.

Driving associate engagement, loyalty, talent/career development and appropriate programs to support a virtual Implementation organization.

Help define, support, and modify process change in implementation functions. Collaborate with other Leaders to ensure consistency of methods, processes and procedures.

Provide support and guidance to the Sales Organization regarding Implementation processes and procedures as well as participating in the sales process as requested for new client opportunities. Work with sales leaders to best position sales and implementation associates for success in selling and delivering the Compliance Solutions offerings.

Develop and maintain effective client relationships and builds appropriate improvement and action plans to address issues and satisfaction.

Understand and manage Sales Backlog dynamics through our CS implementation teams, with the continual focus on an Effortless client experience. Such dynamics are all elements of the client implementation from sales order through to the service transition, and anomalies in projects along the way, anticipating and mitigating risk of detractors. Understanding how our backlog, with its timing risks and variables, can achieve the Implementation Start Plan. Work with other non-implementation personnel and leaders to achieve success in the projects for our goals and Plan.

TO SUCCEED IN THIS ROLE:

Minimum 3 years in management level experience

Prior experience developing and executing against strategic plans

Highly collaborative and partnering mindset with multiple internal and external teams

Ability to build and maintain strong relationships with the Sales organization

Comfortable working closely with Senior Level Executives in the businesses we support.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR

Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Bonus points for these: Preference will be given to candidates who have the following:

Strong background driving results within a fast-growing business

MBA or other Advanced Degree

Proven track record in achieving business results

Proven people leadership, including leading leaders

Upbeat and positive and strong collaborator

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Balance work and life. Resources and flexibility to more easily integrate your work and your life.

Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Company info

Automatic Data Processing, Inc.
Website : http://www.adp.com